Management Trainee

Job Description

Management Trainee | XTRA Lease LLC

The Tone:
This is an onsite, entry-level position at XTRA Lease’s rental facility in Hazelwood, MO. XTRA Lease is the nation’s leader in semi-trailer renting and leasing and a Berkshire Hathaway business. This role is designed to help driven entry-level professionals start a career path toward growth by teaching the ins-and-outs of managing a rental facility within the national supply chain. This position is vital for supporting the transportation industry and developing future operational and sales leaders.

The TL;DR
• Role: Management Trainee / Early Career
• Type: Full-time
• Location: In-person, Greater St. Louis
• Team: Mentored by experienced business operations and sales managers
• Mission: To provide top-of-the-line customer service for clients within the domestic supply chain and gain the skills necessary for future leadership in rental operations or sales.

What You’ll Actually Do
• Customer Service: Serve customers by determining equipment needs and explaining all trailer rental options.
• Equipment Inspection: Inspect trailers using a hand-held device, checking for damage or equipment problems inside and underneath.
• Account Management: Manage customer accounts, including assisting with credit and collections and verifying insurance coverage.
• Vendor Coordination: Assign repair work to external vendors and XTRA Lease trailer mechanics.
• Operational Support: Utilize technology to perform inventories, manage equipment, and execute other operational tasks.

The Must-Haves
• Background: Bachelor’s degree (strongly preferred); or 4 years of equivalent relevant experience in customer-facing rental operations or outside sales positions.
• Experience: 1-2 years of customer service experience; or 1-2 years of Sales Representative/Business Development experience.
• Skills: Self-starter, highly motivated, critical-thinking, and conscientious. Strong customer service skills, including the ability to handle complaints and resolve issues. Demonstrated management and leadership qualities, including the ability to train and develop lower-level employees.
• Bonus: Willingness to relocate out-of-state to another of our 50 nationwide facilities upon promotion into an Operations or Sales position.