Logistics Customer Service Representative intern

Job Description

Logistics Intern CS | MAHLE

The Tone:
This is an internship at MAHLE. MAHLE is recognized as a leading international supplier to the automotive industry, shaping the future of mobility. As a Logistics Customer Service Representative intern, you will contribute directly to the efficiency of daily customer and logistics operations. This role is crucial for ensuring accurate order processing, maintaining timely communication, and facilitating efficient coordination between internal teams and external customers, thereby directly impacting customer satisfaction and overall supply chain performance.

The TL;DR
• Role: Internship
• Mission: This role’s mission is to ensure seamless customer and logistics operations by facilitating accurate order processing and timely communication to maintain customer satisfaction and optimize supply chain performance.
• Tech Stack: Microsoft Office, Excel

What You’ll Actually Do
• Order Processing: Support daily logistics operations by accurately processing customer orders, ensuring the precision of order entry, scheduling, and fulfillment to maintain smooth workflow.
• Customer Communication: Act as a primary point of contact for customer inquiries, providing timely updates on order status and shipments, and facilitating the effective resolution of issues to uphold customer satisfaction.
• Delivery Coordination: Coordinate proactively with internal production, warehouse, and transportation teams to ensure efficient and on-time delivery of products to customers.
• Shipment Monitoring: Continuously monitor and track all shipments, proactively identifying and addressing any delays or discrepancies to safeguard supply chain performance.
• Data Management: Maintain comprehensive and accurate records for all logistics activities, and assist in reporting on key performance metrics such as delivery performance and overall customer service levels.

The Must-Haves
• Background: Student with an interest or foundational experience in logistics, supply chain, or customer service operations.
• Experience: Proficiency with Microsoft Office tools, specifically Excel.
• Skills: Strong communication and customer service abilities, organizational skills, detail-orientation, and a problem-solving mindset. English proficiency.