Intern with the Operations of the Bank

Job Description

Intern-Operations | Farmers & Merchants Bank

The Tone:
This is an internship at Farmers & Merchants Bank, a family-owned, chartered institution with office locations in 12 communities across Nebraska and approximately 100 employees. The bank offers modern technology and a diverse suite of products and services, combined with a welcoming hometown atmosphere. This role provides an essential opportunity to learn and support various aspects of bank operations, contributing to both internal efficiency and excellent customer service within a friendly work environment.

The TL;DR
• Role: Internship
• Location: In-person, Nebraska
• Team: Operations team, working under the guidance of experienced employees
• Mission: To learn, support, and execute critical bank operations, regulatory compliance, and customer service functions.

What You’ll Actually Do
• Support Bank Management: Learn the intricacies of bank management roles, providing direct support for various tasks under the guidance of experienced employees to gain a comprehensive understanding of financial institution operations.
• Ensure Regulatory Compliance: Actively assist with the preparation and timely submission of essential monthly, quarterly, and annual regulatory reports, ensuring strict compliance with all bank regulations, including the Bank Secrecy Act.
• Facilitate Financial Operations: Contribute to key financial processes by assisting with the review and maintenance of bond accounting files, and support the monthly financial review process through meticulous maintenance of spreadsheets and submission of critical reports.
• Deliver Comprehensive Customer Services: Successfully train to provide a full range of account services to customers, expertly handling deposits, loan payments, check cashing, savings withdrawals, and facilitating the sale of cashier’s checks, money orders, and safe deposit boxes. This includes professionally answering inquiries and referring customers to other bank services as needed.
• Execute Core Bank Operations & Security: Perform vital bank operations and security functions, encompassing accurate transaction input, meticulous data entry for account setup and maintenance, efficient management of cash drawers and vault transactions, and participation in dual-control activities.

The Must-Haves
• Background: Entry-Level. Ideal candidates will demonstrate an aptitude for learning foundational banking operations, regulatory compliance, and customer service principles.
• Experience: No specific prior experience required; this role emphasizes successful training and the ability to learn complex banking processes. Candidates should be ready to apply practical knowledge to real-world scenarios.
• Skills: Possesses strong initiative, excellent communication skills for professional interaction (in person, phone, email), the ability to build and maintain effective working relationships, and a customer service mindset to ascertain and meet customer needs. Strict adherence to confidentiality and bank policies is essential.