Loan Assistant

Job Description

Loan Assistant | Austin Bank

The Tone:
This is a full-time role at Austin Bank, an institution dedicated to supporting its community through comprehensive financial services. The Loan Assistant position is integral to the bank’s lending operations, ensuring both excellent customer service and rigorous compliance with all banking regulations. This role requires a proactive team player who is deeply committed to ethical practices, fostering strong customer relationships, and continuous professional development within the financial sector. The successful candidate will contribute significantly to maintaining the bank’s values and operational efficiency while supporting crucial financial transactions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Whitehouse, TX
• Mission: This role supports Austin Bank’s lending operations by ensuring excellent customer service, managing loan processes efficiently, and maintaining strict compliance with banking regulations and internal policies.

What You’ll Actually Do
• Lending Operations Management: Support the full loan lifecycle by processing loans, interviewing prospective customers for their needs, attending loan closings, and meticulously maintaining essential loan records such as ticklers and the loan exception list.
• Customer Relationship Building: Deliver superior customer service by greeting visitors, handling telephone inquiries, and employing high-quality relationship-building techniques to promote loyalty and provide optimal banking and financial solutions tailored to individual needs.
• Compliance and Reporting: Ensure strict understanding and adherence to regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP), while also obtaining credit reports and preparing required reports and files as necessary.
• Administrative and Executive Support: Provide comprehensive clerical and administrative assistance, including composing and typing correspondence, scheduling appointments, maintaining filing systems, verifying port activity and file maintenance, and resolving routine matters to conserve supervisor’s time.
• Team Collaboration and Development: Contribute to a positive teamwork atmosphere by actively participating in departmental discussions and meetings, cross-training in other areas to provide assistance, and continuously enhancing personal and professional skills through ongoing company-provided training and current industry literature.

The Must-Haves
• Background: An early career professional demonstrating foundational knowledge in banking operations, financial transaction regulatory requirements, and best practices for customer service.
• Experience: Proven ability to manage loan processing tasks, including conducting customer interviews, preparing reports, and notarizing documents, coupled with experience in providing comprehensive administrative and clerical support.
• Skills: Proficiency in regulatory compliance (specifically BSA and CIP), exceptional customer service and relationship-building capabilities, strong organizational skills for maintaining detailed records and files, and an unwavering commitment to ethics and confidentiality.