Liquor Store Associate

Job Description

Liquor Store Associate |

The Tone:
This is a full-time role at a retail establishment, focused on providing high-quality service in the sale of alcoholic beverages. The company is committed to fostering an inclusive environment and upholding the highest standards of quality in its operations. This position is crucial for building and maintaining strong customer confidence and loyalty. By consistently delivering courteous and prompt service, ensuring optimal operating conditions, and cultivating a friendly store atmosphere, the Associate directly contributes to the company’s commitment to excellence and a welcoming culture.

The TL;DR
• Role: Full Time
• Location: In-person
• Mission: This person is responsible for ensuring strict legal compliance in the sale of age-restricted products, while consistently delivering an outstanding and positive shopping experience for every customer. They own the daily operational excellence of the store, maintaining product standards, efficient transactions, and a safe, welcoming environment.
• Tech Stack: Cashiering equipment, pricing gun, scales, scanner, general office equipment, cleaning supplies and equipment, various material handling equipment (racks, carts, pallet jacks, shopping carts). Basic computer skills are also required for online training modules.

What You’ll Actually Do
• Ensure Compliance & Safety: Strictly adhere to all legal requirements by meticulously checking identification for age verification, denying sales of alcohol or tobacco to underage or intoxicated customers, and actively monitoring to prevent open containers from leaving the store.
• Deliver Customer Excellence: Provide continuous and proactive attention to customer needs, promptly greeting, assisting, and thanking shoppers. Offer knowledgeable product suggestions to enhance their selection process and ensure a consistently positive and friendly shopping experience.
• Manage Inventory & Merchandising: Diligently stock and rotate department products to guarantee freshness, proper presentation, and strict date control. This includes efficient utilization of supply items to minimize waste and maintain optimal inventory costs.
• Execute Operational Tasks: Operate department equipment and tools safely and effectively, including cashiering equipment, accurately recognizing all forms of tender, and providing correct change efficiently. Maintain a consistently clean, orderly, and hazard-free work area, promptly reporting any faulty equipment or potential safety risks to management.

The Must-Haves
• Background: Requires a High School / GED education and candidates must be at least 21 years of age to comply with regulations regarding alcohol sales.
• Experience: A minimum of 0-3 years of relevant experience in a customer service or retail environment is required. No prior supervisory experience is necessary for this role.
• Skills: Proficiency in reading, writing, speaking, and understanding English, and the ability to follow instructions diligently. Essential skills include strong customer service aptitude, basic computer literacy for online training, a high standard of integrity and reliability, and the capacity to perform effectively within a busy and fast-paced retail setting. TIPS Training is a mandatory certification required prior to the position start date, with additional specified certifications and trainings essential for success in the role.
• Bonus: A preferred education includes a High School / GED Diploma, and proficiency in both English and Spanish is a valued asset for enhanced customer interaction.