Candidate
Employer
Jr Manager – Community Association Operations
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Job Description
Jr. Manager | FirstService Residential
The Tone:
This is a full-time role at FirstService Residential, a company that specializes in supporting the overall operations of Community Association businesses. This position is vital for providing direct support to management and ensuring exceptional customer service for all owners, residents, clients, and vendors. The Jr. Manager plays a key role in maintaining efficient daily operations and meticulous record-keeping within the community association framework.
The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, specific location not provided
• Pay: $56000–$58000 yearly
• Team: Reports to Community Manager
• Mission: Provide essential operational and administrative support for Community Association business, ensuring exceptional customer service and efficient record-keeping.
• Tech Stack: Connect, email, Word, Excel, PowerPoint
What You’ll Actually Do
• Customer Service: Deliver exceptional customer service to all clients and vendors, responding to inquiries and concerns promptly.
• Financial Support: Assist with the daily general financial management and accurate recordkeeping for the association.
• Record Management: Maintain all essential records in Connect, including work orders, resident information, and association documents.
• Meeting Preparation: Support the Community Manager by preparing Board meeting agendas, monthly management reports, and other necessary materials.
• Operational Coordination: Assist in establishing an annual calendar for association activities, deadlines, elections, meetings, and projects.
The Must-Haves
• Background: College degree or equivalent work experience in a business support capacity focused on community association operations.
• Experience: Minimum of 2 years’ experience in a customer service environment.
• Skills: Strong organizational skills, excellent written and verbal communication, advanced Microsoft Office proficiency, and knowledge of basic accounting/budgeting procedures.
• Bonus: Ability to work under pressure, manage multiple tasks with frequent interruptions, coordinate work effectively, and maintain a positive attitude in potentially stressful situations.
