IT Support Systems Analyst Intern

Job Description

IT Support Systems Analyst Intern | The Comptroller’s Office

The Tone:
This is an IT Support Systems Analyst Intern position at The Comptroller’s Office, specifically within the Texas Treasury Safekeeping Trust Company (TTSTC). The Comptroller’s Office serves as Texas’ accountant, tax collector, and treasurer, managing the state’s multi-billion-dollar business and impacting virtually every citizen. TTSTC is a special-purpose entity responsible for managing, safeguarding, and investing public funds for the state. This entry-level internship offers the opportunity to provide essential IT customer support, contribute to critical agency information technology systems, and support the robust operation of Texas’ economy.

The TL;DR
• Role: Internship
• Type: Temporary, Full-Time
• Location: In-person

• Team: Business Ops/IT Section within the Texas Treasury Safekeeping Trust Company (TTSTC)
• Mission: To provide essential customer support for agency information technology systems and operating automated office equipment, ensuring strong IT functions for the state.
• Tech Stack: Microsoft Office, Adobe products, Windows operating systems, Mac OSx, DOS batch files, PowerShell, Python, PERL, VBScript.

What You’ll Actually Do
• Software Support: Assist desktop administrators with the installation, configuration, upgrades, and troubleshooting of TTSTC-specific software.
• Hardware Support: Assist with the support and configuration of desktop, laptop, handheld, video conference, printer, and peripheral equipment.
• Relocation Assistance: Provide support for hardware relocations related to the onboarding and offboarding of staff, temporary personnel, and contractors.
• Inventory & Maintenance: Assist with IT inventory management and coordinate desktop, printer, and peripheral maintenance with vendors.
• Issue Resolution: May coordinate and resolve issues reported via workstation monitoring and protection software.

The Must-Haves
• Background: Currently enrolled as a Junior or Senior at an accredited four-year college or university, OR a recent graduate within one year, with major coursework in Computer Science, Computer Information Systems, Management Information Systems, or an IT-related field.
• Experience: Professional or academic experience in customer support and/or desktop workstation support; imaging/deploying desktop workstations with Windows operating systems; deploying software packages to workstations; and/or hardware/software updates to workstations or computer-related devices.
• Skills: Working knowledge of Microsoft Office and Adobe products, specifically intermediate knowledge of Microsoft Word, Excel (including the use of macros), Outlook, PowerPoint, Visio, and Adobe Acrobat Professional.
• Bonus: Experience working in a Windows environment; experience with a software program to package and distribute software to a Windows environment; practical experience working with Hardware in a Windows environment; experience with Microsoft Windows 7 or higher; experience with system scripting languages (DOS batch files, PowerShell, Python, PERL scripting, and/or VBScripting) and system utilities; experience with Microsoft system utilities and FTP; experience with Microsoft Office Suite and Adobe integration with third-party products; experience with Web publishing and web publishing software; experience with conference room audio and video equipment; experience with Windows 10 Professional, and Mac OSx 10 or higher; and Canon experience.