IT Support Systems Analyst Intern

Job Description

This job is sourced from a job board. You may view the entire job posting and apply directly through the CAPPS Career Section by pasting the following URL into a browser: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057300

Job Title: IT Support Systems Analyst Intern

Section: Business Ops/IT Section within the Texas Treasury Safekeeping Trust Company (TTSTC)

Employment Type: Temporary, Full-Time (40 hours per week)

About the Organization

The Comptroller’s Office

The Comptroller’s Office serves as Texas’ accountant, tax collector, treasurer, and much more, impacting virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer, and purchasing manager, the agency is responsible for managing the state’s multi-billion-dollar business. The office values innovation, collaboration, and a commitment to excellence, fostering a diverse workforce and encouraging personal development through workshops, teambuilding, and on-the-job training. Flexible scheduling is offered to promote a healthy work-life balance.

The Texas Treasury Safekeeping Trust Company (TTSTC)

TTSTC is a special-purpose entity responsible for managing, safeguarding, and investing public funds and securities belonging to the state of Texas, its agencies, and local political subdivisions. Its status provides the Comptroller’s office with direct access to specialized investment services and programs, aiming to achieve the highest return at the lowest cost to the state.

Job Description

Join TTSTC as an IT Support Systems Analyst Intern in the Business Ops/IT Section. This entry-level IT support role involves providing customer support for agency information technology systems and operating automated office equipment within stand-alone, network, or mainframe environments. The intern will contribute to keeping the Texas economy strong by supporting essential IT functions.

Work Hours

Agency standard work hours are Monday through Friday from 8:00 AM to 5:00 PM, 40 hours per week. Occasional evening and weekend hours may be required. Hours are subject to change based on business need or division determination.

Responsibilities

In this role, you will:

• Assist desktop administrators with the installation, configuration, upgrades, and troubleshooting of TTSTC specific software.
• Assist with the support and configuration of desktop, laptop, handheld, video conference, printer, and peripheral equipment.
• Provide support for relocations related to onboarding and offboarding of staff, temporary personnel, and contractor hardware.
• Assist with inventory management and desktop, printer, and peripheral maintenance with vendors.
• May coordinate and resolve issues reported via workstation monitoring and protection software.
• Perform other related work as assigned.

Qualifications

Minimum Qualifications

• Currently enrolled as a Junior or Senior at an accredited four-year college or university, OR a recent graduate within one year, with major coursework in:
  • Computer Science
  • Computer Information Systems
  • Management Information Systems
  • IT-related field
• Professional or academic experience in one of the following:
  • Customer support and/or desktop workstation support.
  • Imaging/deploying desktop workstations with Windows operating systems.
  • Deploying software packages to workstations.
  • Hardware/Software updates to workstations or computer-related devices.
• Working knowledge of Microsoft Office and Adobe products including intermediate knowledge of:
  • Microsoft Word
  • Microsoft Excel (including the use of macros)
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Visio
  • Adobe Acrobat Professional

Preferred Qualifications

• Experience working in a Windows environment.
• Experience with a software program to package and distribute software to a Windows environment.
• Practical experience working with Hardware in a Windows environment.
• Experience with Microsoft Windows 7 or higher.
• Experience with system scripting languages and system utilities.
• Experience with Microsoft system utilities and FTP.
• Experience with Microsoft Office Suite and Adobe integration with third-party products.
• Experience with Web publishing and web publishing software; conference room audio and video equipment.
• Experience with DOS batch files, PowerShell, Python, PERL scripting, and/or VBScripting.
• Experience with Windows 10 Professional, and Mac OSx 10 or higher.
• Canon experience.

Why Join Us?

The Comptroller’s office offers an environment for growth, making a positive impact, gaining knowledge, building a career, and networking among goal-oriented professionals. The agency provides a strong benefits package, including insurance, retirement plans, and flexible work schedules. For more details on benefits, refer to the “See our benefits offering” link in the original posting.

Important Notes to Candidates

• Housing and Transportation: Interns are responsible for their own housing and transportation.
• Salary: Salary is contingent upon qualifications.
• Reasonable Accommodation: If you are scheduled for an interview and require any reasonable accommodation, please inform the hiring representative who calls you to schedule your interview, allowing sufficient time for consideration.
• Military Preference: To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to your job application. Additional MOS information can be found at the State Auditor’s Office, Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information for translating military experience into civilian job terms.
• Application Process: Applications must be filed through the CAPPS Career Section. Applications submitted through Work In Texas (WIT) require completing supplemental questions in CAPPS Recruit. Resumes will not be accepted in lieu of completed applications. The application must contain the necessary information in the work history for the applicant to qualify.
• Equal Opportunity: The Comptroller’s Office is an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
• Eligibility to Work: An applicant must be eligible to work in the United States to be hired and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.
• Pre-employment Credit Check: Applicants selected for further consideration may be subject to a pre-employment credit check, conducted in compliance with the Fair Credit Reporting Act (FCRA). A separate disclosure will be provided.