IT Support Specialist

Job Description

IT Support Technician | Sterling Labs

The Tone:
This is a full-time role at Sterling Labs. As an entry-level, hands-on position, the IT Support Specialist is crucial for maintaining the day-to-day technology needs of all staff. This role directly impacts the team’s ability to operate efficiently by ensuring that all physical IT equipment, including computers, phones, and printers, is functional and properly maintained. By serving as the primary on-site point of contact for endpoint support, this specialist enables a productive work environment for the entire organization.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Team: Reports to internal management; primary on-site liaison for third-party network provider.
• Mission: Maintain the day-to-day technology needs of Sterling Labs staff by managing endpoint devices, troubleshooting issues, and ensuring equipment functionality.
• Tech Stack: Microsoft 365 (Outlook, Teams, SharePoint), Windows, Mac, mobile phones, printers, LIMS.

What You’ll Actually Do
• User Setup & Configuration: Set up and configure workstations, monitors, keyboards, phones, and printers for new and existing staff, and onboard new employees by creating user accounts and preparing devices.
• Technical Support: Provide day-to-day technical support to staff for hardware, software, and peripheral issues, diagnosing and resolving technical problems promptly to minimize downtime.
• IT Asset Management: Maintain accurate records of IT equipment, including inventory tracking and asset assignments, and manage printer setup, maintenance, and troubleshooting across the office.
• System & Software Management: Install, update, and configure operating systems and standard business applications, ensuring all devices are configured securely and in accordance with company policies.
• Vendor Coordination & Integration: Coordinate with the third-party network provider for escalations, relaying relevant information, and assist with integrating lab instruments and devices with internal systems and the LIMS as needed.

The Must-Haves
• Background: Entry-level role focused on the physical IT environment including desktop computers, phones, printers, and related peripherals.
• Experience: 1–2 years of experience in a help desk, desktop support, or IT support role; internship or lab experience considered; proficiency in setting up and troubleshooting Windows and Mac computers, as well as mobile phones and printers.
• Skills: Comfortable working with Microsoft 365 (Outlook, Teams, SharePoint) and other common business software; strong troubleshooting and problem-solving abilities; clear communication and a customer-service mindset; ability to manage multiple requests and prioritize effectively.
• Bonus: Associate degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, CompTIA IT Fundamentals).