Job Description

IT Support Position

Who We Are

Thermo Systems is a global, full-service control systems integration partner, renowned for delivering world-class automation solutions across the District Energy, Life Sciences, and Mission Critical markets. Our strength lies in our diverse leadership and a dedicated engineering team, all committed to excellence and consistent growth.

At the heart of our operations is “The Thermo Way,” our unique company culture that fosters an environment where every team member can perform their best. Our core commitment to being unified, dynamic, and delivering excellence is evident in how we cultivate trusting relationships through connection and camaraderie, demonstrate adaptability, and maintain a sharp focus on integrity and success. These values guide our daily operations and interactions, setting a high standard for our team’s behavior. As we continue to grow, “The Thermo Way” steadfastly supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.

Job Summary

This position is designed to provide essential basic company-wide IT support, offering a foundational role with significant opportunities for learning and development across various IT domains.

Key Responsibilities & Opportunities for Growth

This role offers a comprehensive introduction to various facets of IT, with a strong emphasis on hands-on learning and mentorship:

Technical Responsibilities:

• Provide basic support related to hardware, software, mobile/desk phone, printers, and conference room equipment.
• Gain exposure to and utilize an IT ticketing system.
• Maintain comprehensive hardware and software inventory.
• Coordinate the repair or replacement of serviceable hardware.
• Image and configure new laptops.
• Gain hands-on experience with networking by assisting team members on-site.
• Assist with developing company databases.
• Gain experience with working inside server rooms to install networking and server equipment.
• Work alongside team members to prevent, detect, and remediate cyber threats.

Quality Control Responsibilities:

• Practice procedures outlined in the company’s Quality Management System (QMS) on a daily basis.
• Demonstrate the ability to proof-read self-generated documentation.

Design Responsibilities:

• Gain experience to perform basic network design with guidance from senior staff.
• Gain basic understanding of electrical and mechanical system design.
• Develop basic understanding of Information Technology (IT) systems, network infrastructures, and computer system design, particularly as it relates to control system integration.

Customer and Project Management Responsibilities:

• Communicate in an effective, positive, and proactive manner with customers.
• Complete assigned tasks accurately, on schedule, and under budget.
• Understand the scope of work assigned, identify when issues arise that are beyond that scope, and communicate those issues to the assigned project lead.

Mentoring and Training Responsibilities:

• Actively seek knowledge from senior staff members.
• Maintain open and direct communication with senior staff members.
• Engage in independent study, outside of work, to become familiar with the technologies being used.
• Be a self-starter, and spend the extra time and energy required to develop the skill set necessary to advance your career.
• Maintain professional relations with co-workers, offer assistance when possible, ask for help and guidance when necessary, and always treat co-workers with respect.

Work Authorization & Other Requirements

• Proof of eligibility to work in the country where the position is located is required.
• Maintain a valid driver’s license.
• Fit for Duty at all times.

Our Culture

At Thermo Systems, we embody our core values of employee success, customer success, and financial strength by:

• Driving Financial Success: Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects.
• Driving Employee Success: Being a good teammate, supporting your colleagues, and promoting a positive atmosphere for those around you.
• Driving Customer Success: Going the extra mile for your customer, taking ownership of their needs, and ensuring clear over-communication.

We foster an environment of integrity, trust, collaboration, professionalism, serving one another, leading by example, and assuming good intent each and every day.

What You’ll Get (Benefits & Perks)

• Casual Dress: Every day is “Casual Friday”; we want you to be comfortable when you come to work.
• Training: We offer in-house and factory technical training to keep our staff sharp.
• Sick Time: We believe work-life balance is essential, ensuring our employees have time to truly relax and recharge.
• Culture & Extras: We provide free lunches, regular team bonding & fun office events, and plenty of company swag.

Visit us at www.thermosystems.com to learn more!

Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.