Intern, Ticket Operations

Job Description

Intern, Ticket Operations |

The Tone:
This is a seasonal, part-time internship in a stadium environment. This role supports the essential operations of ticket sales and service, ensuring smooth event setup and reliable digital ticketing experiences for customers. The intern will be crucial in maintaining accuracy and efficiency in a fast-paced setting, contributing directly to the successful execution of ticketed events.

The TL;DR
• Role: Internship
• Type: Part-Time, Seasonal
• Location: In-person

• Team: Ticket Sales and Service; Reports to Manager, Ticket Operations
• Mission: Assist the ticket operations team with daily responsibilities, ensuring accuracy in event setup and providing timely mobile ticketing support.
• Tech Stack: Microsoft Excel, Word, PowerPoint

What You’ll Actually Do
• Event Setup: Create and configure event setups, including ticket pricing, event access, and accuracy checks.
• Mobile Support: Provide direct support for mobile ticketing on smartphone and tablet devices.
• Customer Service: Manage incoming inquiries through the ticket help phone line and ticket help inbox.
• Request Processing: Assist in the timely processing of various ticketing service requests.
• Issue Resolution: Inform the Ticket Operations Manager of any issues regarding ticketed events and offer potential solutions.

The Must-Haves
• Background: A strong aptitude for learning and applying skills essential to a ticket operations role.
• Experience: No specific prior experience required, but a demonstrated ability to adapt and work effectively under pressure to produce accurate results.
• Skills: Strong attention to detail, excellent communication skills, ability to work well with different personalities and teammates, proficiency in Microsoft Excel, Word, and PowerPoint.