Intern, IT

Job Description

Intern, IT

Department: Information Technology

Status: Non-Exempt

The Washington Commanders Football team is seeking a full-time Intern to join the IT team. This internship offers a unique opportunity for individuals pursuing a degree in IT or those up to one year post-graduation to gain hands-on experience in a dynamic professional sports environment.

Anticipated Internship Dates: May 2026 – April 2027

Commitment: Full-Time Internship (40 hours/week)

Primary Responsibilities

• Collaborate with the Technology staff to manage basic trouble tickets and service requests, providing initial support and resolution.
• Assist in the comprehensive support of the organization’s phone system, including desk phones and cell phones.
• Participate in the annual computer refresh program, including the distribution of new PCs and laptops to staff.
• Plan, design, and implement special IT projects under the guidance of experienced IT staff members.
• Contribute to initiatives aimed at improving the overall efficiency and effectiveness of the Washington Commanders IT organization.
• Prepare clear and concise documentation for IT policies and procedures, ensuring up-to-date and accessible resources.
• Provide general assistance with various IT projects as needed, supporting the team’s objectives.

Requirements

• Education: Candidate must be currently pursuing a degree in IT or be up to 1-year post-graduation in an IT-related field.
• Technical Skills:
  • Familiarity with computer hardware and software.
  • Proficient experience with Microsoft Office suite of applications, particularly Word, Excel, and Microsoft Edge.
• Interpersonal Skills:
  • Strong interpersonal skills with a genuine desire to work collaboratively with people across all departments.
  • Committed to providing exceptional customer service, consistently going “above and beyond.”
• Problem-Solving & Organization:
  • Analytical and structured approach to problem-solving.
  • Detail-oriented and highly organized, capable of managing multiple tasks efficiently.
• Communication:
  • Strong writing skills are essential, with a desire to diligently document common IT processes and procedures.
• Physical Demands:
  • Ability to lift 50 lbs. and handle physically challenging tasks as required for equipment setup and maintenance.
• Work Ethic & Environment:
  • Desire to gain practical experience as a computer service professional in a demanding, yet highly rewarding industry.
  • Ability to thrive in a fast-paced environment, effectively managing multiple projects and priorities simultaneously.
  • Availability to work during standard support hours (Monday-Friday, 7:00 AM to 10:00 PM), along with occasional after-hours and weekend support as operational needs dictate.
• Commute: Ability to commute periodically to Headquarters in College Park, MD, and Commanders Field located in Landover, MD.
• Other: Perform other duties as assigned by IT staff.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.