Intern, Business Analyst (Selection Navigator) – Future Leaders Internship Program

Job Description

Intern, Business Analyst (Selection Navigator) | Johnson Controls

The Tone:
This is an internship at Johnson Controls, a global leader in smart, healthy, and sustainable buildings. The company’s mission is to reimagine building performance for people, places, and the planet. This role contributes to that mission by supporting Solution Navigator, a key digital platform that enhances customer self-service and experience.

The TL;DR
• Role: Internship
• Type: Seasonal (Summer Internship)
• Location: Hybrid (Nation-wide program)
• Pay: $21–$24 hourly
• Team: Works closely with program, business, and technical teams
• Mission: Owns the support and improvement of Solution Navigator, Johnson Controls’ customer-facing digital self-service platform.
• Tech Stack: Excel, PowerPoint, web-based tools

What You’ll Actually Do
• Support Platform Execution: Provide day-to-day business and operational support for the Solution Navigator digital platform.
• Document Functionality: Assist in creating onboarding, documentation, and reference materials for new and existing platform features.
• Manage Feedback: Track and organize customer and internal business questions, issues, and requests related to the platform.
• Validate Processes: Support basic business process documentation and ensure its validation.
• Facilitate Communication: Assist with cross-functional coordination and communication across various business teams.

The Must-Haves
• Background: Pursuing a bachelor’s degree in Business, Information Systems, Supply Chain, Marketing, Engineering, or a related field; Early Career.
• Experience: No specific years required; U.S. citizen or legal right to work in the U.S.
• Skills: Strong attention to detail, excellent organizational skills, proficiency with Excel, PowerPoint, and web-based tools, clear written and verbal communication.
• Bonus: Interest in digital platforms, customer experience, or process improvement; basic familiarity with CRM, ERP, CPQ, or e-commerce concepts; ability to work independently while collaborating effectively with cross-functional teams.