HR Specialist – HR Shared Services

Job Description

Human Resources Specialist | LaSalle Network

The Tone:
This is a year-long contract role for a well-established CPG organization, located on-site in Louisville, KY, and managed through LaSalle Network. LaSalle Network is a leading staffing firm that helps organizations connect with top talent across various industries. This role is a key stepping-stone for an early-career HR professional, serving as the first point of contact for employees and managers within a high-volume HR Shared Services environment. The specialist will gain hands-on, end-to-end exposure to HR operations, benefits administration, and HRIS transaction processing.

The TL;DR
• Role: Contract
• Type: Contract
• Location: In-person, Louisville, KY
• Pay: $20–$25 hourly
• Mission: Be the first point of contact for employees and managers, providing guidance across HR, payroll, and benefits while processing essential HR transactions and maintaining accurate employee data.
• Tech Stack: HRIS (Workday, PeopleSoft, or similar), case management system, MS Office (Excel/Word/PowerPoint)

What You’ll Actually Do
• Support: Serve as a front-line HR contact, delivering high-touch customer service via phone, email, and a case management system, while providing first-contact support and coaching on self-service tools for HR, payroll, and benefits processes.
• Process: Execute a wide range of HR transactions and updates in the HRIS (Workday), encompassing new hires, terminations, LOAs, promotions, pay changes, direct deposits, deductions, and benefit enrollments.
• Administer: Support the comprehensive administration of various employee benefit plans, such as medical, dental, vision, life, STD/LTD, wellness programs, and other related offerings.
• Maintain: Uphold data integrity and confidentiality for all employee records, meticulously documenting inquiries, and escalating complex or sensitive issues, including warm transfers, when necessary.
• Improve: Proactively identify trends in HR operations, recommend improvements, and collaborate with the team to drive consistency and implement process enhancements across shared services.

The Must-Haves
• Background: This role is ideal for an early-career HR professional; a high school diploma is required, and a bachelor’s degree is strongly preferred to support career growth.
• Experience: Requires 1–3 years of relevant experience, with a significant preference for exposure to HR, payroll, and benefits functions. Demonstrated customer service experience is essential, and prior experience in a call center or HR shared services environment is a definite advantage.
• Skills: Possess strong written and verbal communication skills, coupled with a professional and empathetic phone presence. Exhibit robust organization, keen attention to detail, and the ability to manage multiple requests and interruptions effectively. The capacity to quickly learn and master new HRIS and other systems is also critical, alongside proficiency in MS Office (Excel/Word/PowerPoint).
• Bonus: Spanish-speaking ability.