Housekeeping & Laundry Associate

Job Description

Job Category: Housekeeping & Laundry

Additional Information

• Job Number: 26026304
• Location: The Ritz-Carlton St. Louis, 100 Carondelet Plz, Clayton, Missouri, United States, 63105
• Schedule: Full Time
• Located Remotely: No
• Position Type: Non-Management

Position Summary

As a Housekeeping & Laundry associate, you will be responsible for maintaining the pristine condition of guest rooms and public areas, ensuring an exceptional experience for all guests. This role requires attention to detail, adherence to high standards, and a commitment to guest satisfaction.

Key Responsibilities

• Respond promptly and courteously to requests from guests and other departments.
• Prepare and transport housekeeping carts filled with necessary supplies to assigned areas.
• Adhere to established procedures for gaining access to guest rooms, ensuring vacancy before entry.
• Replenish guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean, fresh items.
• Make beds to company standards and neatly fold terry.
• Thoroughly clean and sanitize bathrooms.
• Remove trash, dirty linen, and room service items from rooms.
• Verify the presence and working order of all appliances within the room.
• Straighten desk items, furniture, and appliances for an organized appearance.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform other floor care duties in guest rooms and hallways.

Safety & Professionalism

• Adhere to all company safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Properly store flammable materials according to safety guidelines.
• Maintain a clean and professional uniform and personal appearance.
• Safeguard the confidentiality of proprietary information.

Guest Service & Teamwork

• Welcome and acknowledge all guests according to The Ritz-Carlton’s “Gold Standards”.
• Anticipate and proactively address guests’ service needs.
• Provide assistance to individuals with disabilities as required.
• Thank guests with genuine appreciation for their patronage.
• Communicate with guests and colleagues using clear and professional language.
• Actively support the team to achieve common goals and uphold quality expectations and standards.

Physical Requirements

The role requires physical stamina and the ability to perform the following tasks:

• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance, and in excess of 25 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: No high school diploma or G.E.D. equivalent required.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

About The Ritz-Carlton & Marriott International

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.