Hospitality Coordinator

Job Description

Hospitality Coordinator | Convene

The Tone:
This is a full-time role at Convene, located in Boston, MA. Convene Hospitality Group designs, develops, and operates hospitality-driven destinations globally, focusing on creating places and experiences for all types of gatherings. This high-visibility, client-facing role is key to delivering an exceptional environment for tenants and guests, ensuring daily operations run flawlessly and hospitality standards remain unmatched. The individual in this role will create inspiring moments of connection and collaborate seamlessly across departments.

The TL;DR
• Role: Full Time
• Location: In-person, Boston, MA
• Pay: $28 hourly
• Team: Operations Team, reporting to the General Manager
• Mission: This person oversees the daily execution of workplace, meeting, and event experiences to deliver an exceptional environment for Convene’s tenants and guests.
• Tech Stack: Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, Google Suite

What You’ll Actually Do
• Guest Experience: Welcome and check in all guests, clients, and workplace members, managing reception flow and ensuring cleanliness and organization of assigned areas.
• Event Coordination: Support the end-to-end execution of meetings and events, including coordinating load-in/load-out, freight, vendor logistics, and creating event materials.
• Building Operations: Partner with building management on security, maintenance, and event logistics, and submit and track facility tickets.
• Administrative Support: Assist members with bookings, catering, badges, and requests, manage calendars, event schedules, and handle packages, invoices, and supply inventory.
• Cross-functional Collaboration: Utilize various platforms and partner with Culinary, Service, Production, Technology, and Customer Success teams to problem-solve in real time.

The Must-Haves
• Background: Experienced hospitality professional.
• Experience: Minimum 2 years’ experience in hospitality.
• Skills: Strong communication skills, service-first mindset, highly organized, adaptable, and comfortable multitasking.