HomeGoods Associate

Job Description

HomeGoods Associate | HomeGoods

The Tone:
This is a retail associate role at HomeGoods, a division of TJX Companies, located in Evansville, IN. TJX, a Fortune 100 company and a world leader in off-price retail, offers associates daily opportunities for growth and achievement. In this role, you will be a vital part of a vibrant team, contributing to a positive store culture by delivering a highly satisfied customer experience, maintaining store standards, and embodying TJX’s values of diversity and collaboration.

The TL;DR
• Role: Full Time
• Location: Evansville, IN
• Pay: $12–$12.5 hourly
• Mission: To create a highly satisfied customer experience and maintain a clean, organized, and operationally sound HomeGoods store.

What You’ll Actually Do
• Customer Service Excellence: Consistently model established customer experience practices to both internal colleagues and external shoppers, ensuring engaging interactions that uphold positive store culture through honesty, integrity, and respect.
• Transaction and Program Management: Accurately process customer purchases and returns, including counting change, while actively promoting company credit and loyalty programs to enhance customer engagement and store objectives.
• Merchandise Handling & Presentation: Execute company merchandising philosophy by precisely processing and preparing merchandise for the sales floor, adhering to established procedures and standards to ensure an appealing and organized shopping environment.
• Store Recovery and Cleanliness: Proactively initiate and participate in store recovery efforts throughout the day, and consistently maintain all organizational, cleanliness, and recovery standards across the sales floor and entire store premises.
• Operational and Safety Compliance: Support store shrink reduction goals and programs, participate in safety awareness initiatives to maintain a secure environment, and strictly adhere to all labor laws, company policies, and operational procedures.

The Must-Haves
• Background: This role is suited for individuals who are prepared to contribute to a retail environment, focusing on customer interaction, store maintenance, and operational adherence within a diverse team.
• Experience: No specific prior professional experience is strictly mandated for this position, however, previous retail customer experience is a preferred qualification that will be considered.
• Skills:
• Excellent customer service capabilities to foster positive interactions.
• Strong communication and organizational skills, coupled with meticulous attention to detail.
• Adaptability and the ability to effectively multi-task and respond appropriately to unforeseen changes in direction or unexpected situations.
• The physical capability to lift heavy objects, with or without reasonable accommodation.
• Demonstrated ability to work collaboratively and effectively with both peers and supervisors to achieve common goals.
• Bonus: Prior experience in a retail customer service setting.