Harley-Davidson Store Manager

Job Description

General Sales Manager / Store Manager | Grand Canyon Resort Corporation

The Tone:
This is a full-time role at Grand Canyon Resort Corporation, located in Bellemont, AZ, with responsibility for a secondary location in Sedona. Grand Canyon Resort Corporation operates a Harley-Davidson dealership on Route 66 and an associated clothing store. This management position is critical for leading sales, finance, and overall store operations across both locations, directly impacting the company’s revenue goals and customer satisfaction. The ideal candidate will be a highly autonomous, target-driven leader capable of achieving results without constant supervision.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Bellemont, AZ (with responsibility for Sedona location)

• Team: Reports to an Area General Manager; leads a sales team.
• Mission: Own and achieve sales and finance targets across the dealership and clothing store, ensuring high ethical standards and customer satisfaction.
• Tech Stack: CRM, Microsoft Office

What You’ll Actually Do
• Management: Oversee the day-to-day operations of both the main Bellemont dealership and the Sedona clothing store, maintaining high employee morale.
• Sales & Finance Leadership: Lead and manage the full sales and finance cycle, including coaching the sales team on effective lead generation, follow-up strategies, and deal closure to meet ambitious sales and finance goals.
• Customer Experience: Drive exceptional customer satisfaction in the motorcycle buying experience, using the company CRM to track interactions and encourage referrals and repeat business, while ensuring the Customer Experience Index (CXI) remains above 80.
• Strategic Planning: Budget, forecast, and regularly track sales performance across the sales, service, and parts departments, working collaboratively with all departments to achieve overall targets.
• Brand & Environment: Plan and execute customer events and ensure all sales and customer areas are maintained to spotless standards, supporting the dealership’s ethical practices.

The Must-Haves
• Background: Manager level. High school diploma or GED is required. Possess a strong working knowledge of the automotive industry and any local, state, or federal regulations that affect vehicle sales.
• Experience: At least 1 year of dealership experience in a management role is preferred, specifically in a small to midsize Harley-Davidson dealership with a proven track record of leading a successful sales team. A valid driver’s license is required.
• Skills: Strong leadership and interpersonal skills are required, along with proficiency in Microsoft Office and other basic computer programs. The ability to work without supervision and consistently hit targets is essential.
• Bonus: A Bachelor’s degree is preferred.