Guest Services Representative

Job Description

About the Job: Guest Services Representative

About Us: The Greystone Inn

At The Greystone Inn, we believe in the power of a great team. When you visit our beautiful property that offers sweeping views of the North Carolina mountains and Lake Toxaway, you will find our dedicated, fun, and supportive crew creating incredible experiences for visitors from all over the world.

We believe that employees are our most important resource and our success depends upon delivering an exceptional experience to every customer, every time. If you deeply believe in this too, keep reading!

The Position: Setting the Standard for Guest Experience

First impressions matter, and that’s where you come in! You will serve as the face of The Greystone Inn. Your interactions with our guests will have an important impact and set the tone for their entire stay.

Warm, empathetic, with a genuine interest in meeting new people, you will have many opportunities to brighten someone’s day. As a customer-oriented team member, you possess good communication, problem-solving, and multi-tasking skills, and love to have variety in your daily work.

Key Responsibilities:

• Helping guests throughout their entire stay, from arrival to departure, ensuring a seamless experience.
• Accurately inputting and retrieving information from our reservation system, assisting with new reservations, and providing clear directions and information as requested.
• Maintaining a thorough knowledge of our hotel information, including various room types, rates, packages, and local areas of interest to enhance guest stays.
• Serving as the primary point of contact for all guest requests and communication, addressing needs promptly and courteously.

Qualifications:

• Be friendly and possess a consistently smiling demeanor.
• Excellent communication skills, both verbal and written.
• Comfortable using a computer and eager to learn new systems and software.
• Ability to adapt quickly to a changing environment and effectively handle multiple priorities simultaneously.
• Ability to stand throughout an entire shift and occasionally lift up to 15 lbs.

Benefits:

We are committed to taking care of you as our employee by providing opportunities to learn and grow in a fun-loving, welcoming environment where your effort and hard work are genuinely appreciated.

If you enjoy helping others, working as a team, and building your experience in a booming hospitality industry, please consider joining us! Housing and Transportation can be considered.