Guest Service Representative

Job Description

Guest Service Representative | Schulte Hospitality Group

The Tone:
This is a role at Schulte Hospitality Group. Schulte Hospitality Group is a leading third-party management company with extensive experience in the hospitality industry, operating over 200 locations across various reputable brands and unique properties. This Guest Service Representative role is crucial for delivering our core service culture, ensuring every guest experiences genuine hospitality and personalized attention. The position is central to making a positive impact on both guests and stakeholders within a rapidly expanding organization.

The TL;DR
• Role: Full Time
• Mission: This person is responsible for creating a welcoming and efficient guest experience from arrival to departure, ensuring all guest needs are promptly met.

What You’ll Actually Do
• Guest Welcoming: Greet and personally recognize arriving guests, assisting VIPs with in-room check-in procedures.
• Front Desk Management: Manage the front desk by answering phones promptly and maintaining a clean, organized workspace.
• Transaction Processing: Process guest check-ins and check-outs diligently, securing necessary identification and payment documents.
• Financial Handling: Handle assigned cash banks and cash drops accurately, adhering to proper cash handling procedures.
• Guest Support: Attend promptly to guest needs and inquiries, ensuring Personally Identifiable Information (PPI) data is handled correctly.

The Must-Haves
• Background: Minimum of a High School education; possesses in-depth knowledge of hotel Front Desk operations.
• Experience: At least one (1) year of experience specifically in Front Desk Operations.
• Skills: Basic computer proficiency; ability to communicate effectively both verbally and in writing; capacity to consistently exceed the expectations of guests and team members; excellent time management skills.