Guest Service Representative

Job Description

About the Job: Guest Service Representative

Schulte Hospitality Group (SHG) is actively seeking a dynamic and service-oriented Guest Service Representative to join our growing team. Our success is deeply rooted in our service culture, driven by a mission to exude hospitality, be respectful and authentic, prioritize the needs of all stakeholders, and continuously strive to make a positive impact. We are passionate hoteliers eager to welcome like-minded individuals to our rapidly expanding organization.

What’s In It For You?

When you join SHG, you become part of a team committed to an inclusive, employee-focused workplace that is deeply invested in your development. We want you to feel engaged, empowered, and excited to grow with us, as we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun, and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package including, but not limited to:

• Work Today, Get Paid Today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique, and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Greets guests as they arrive, with a strong focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to their room and complete their check-in prior to arrival.
• Answers the telephone within three rings with a positive demeanor, answering questions accordingly or transferring calls as needed.
• Responsible for an assigned bank; counts bank at the beginning and end of each shift.
• Ensures all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management.
• Maintains a clean and organized front desk area.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest Personally Identifiable Information (PPI) data.
• Follows checklist diligently when processing guest check-in or check-out. Always retrieves necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

Education And Experience

• Minimum of one (1) year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of a High School education.

Knowledge, Skills And Abilities

• Basic computer skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to consistently exceed the expectations of guests and team members.
• Excellent time management skills.

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company’s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.