General Manager – Private Aviation Terminal

Job Description

General Manager I | Signature Aviation

The Tone:
This is a full-time role at Signature Aviation, located in Los Angeles, CA. Signature Aviation operates as the largest global network of private aviation terminals, dedicated to delivering safe, convenient, and elevated experiences and redefining private air travel. This General Manager role is crucial for driving meaningful impact daily, serving as a culture champion, and embodying Signature’s core values. The position ensures every aspect of the private aviation terminal runs smoothly, from ramp operations to guest services and team performance.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Los Angeles, CA
• Pay: $166000–$207500 yearly
• Team: Manages subordinate leaders and team members at the location.
• Mission: Oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences.
• Tech Stack: Microsoft Office suite (Word, Excel, PowerPoint, Outlook), company software

What You’ll Actually Do
• Operations Oversight: Oversee all business functions of the private aviation terminal, including service delivery, equipment and maintenance, facility condition, and staffing.
• Financial Management: Manage the P&L and financial aspects of the location, encompassing capital expenditures, forecasting, budgeting, audit performance, and expense management.
• Team Leadership: Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures.
• Talent Development: Identify, develop, and promote internal talent, ensuring comprehensive training and development for team members to improve performance and maximize potential.
• Regulatory Compliance: Ensure compliance with all rules, regulations, and policies issued by the company and local, state, federal, and airport authorities.

The Must-Haves
• Background: Bachelor’s Degree from a four-year college or university or five (5) years of related experience and/or training; or an equivalent combination of education and experience in a managerial capacity.
• Experience: Minimum of one (1) to two (2) years of experience in managing a team is required. Must be at least 18 years of age.
• Skills:
• Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others effectively.
• Hospitality Skills: Excellent guest service skills, ability to anticipate guest needs, prioritize requests, multi-task in a fast-paced environment, and maintain professionalism.
• Financial Skills: Basic knowledge of operation budgets and P&L, with an understanding of how margin, revenue, and cost impact the business.
• Communication Skills: Ability to read and comprehend documents, clearly communicate in English in various formats, and write routine reports and correspondence.
• Computer Skills: Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and ability to learn company-specific software.
• Bonus: Trained and approved to perform required operational certifications (e.g., towing, deicing) for base-specific operations is preferred, with the ability to become approved being required. Experience with conflict resolution in a hospitality environment is preferred.