General Manager – Home Services Leadership

Job Description

General Manager | Authority Brands

The Tone:
This is a full-time role at Authority Brands, located in a designated center. Authority Brands is a leading provider of home services, building brands that support the success of franchisees and better the lives of homeowners and employees. The General Manager is central to ensuring safety, driving sales and P&L delivery, enhancing customer satisfaction, and fostering employee engagement within their specific center, while upholding the organization’s ethical standards.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Designated Center

• Team: Directly supervises Operations, Administrative Teams, and Sales Leadership.
• Mission: Drive business growth and profitability by ensuring operational excellence, customer satisfaction, and employee engagement within a designated center.

What You’ll Actually Do
• Business Planning: Develop comprehensive business plans to meet budgeted sales and required profit targets.
• Team Leadership: Lead and manage the Operations, Administrative, and Sales Leadership teams to achieve all established business goals.
• Safety Oversight: Oversee the implementation and maintenance of the Health, Safety & Environmental program, ensuring necessary resources and compliance.
• Customer Satisfaction: Uphold the 100% customer satisfaction guarantee by daily review and swift resolution of customer issues.
• Quality Assurance: Ensure quality service and sales by conducting ride-alongs and periodically inspecting installation jobs.

The Must-Haves
• Background: Managerial level with an Advanced Degree and/or 5+ years of successful profit center leadership experience in the home services industry, demonstrating increasing responsibility.
• Experience: Proven ability to manage and deliver budgeted sales and EBITDA monthly, alongside 5+ years of relevant industry leadership.
• Skills: Strong interpersonal written and verbal communication skills including coaching, proven customer service and sales abilities, and a strong understanding of job costing.
• Other: Ability to work extended hours and weekends, and knowledge of local business and employment laws.