General Manager – Full-Service Restaurant Operations

Job Description

General Manager | Cooper’s Hawk Winery and Restaurants

The Tone:
This is a full-time role at Cooper’s Hawk Winery and Restaurants, a company known for its unique concept that merges a Napa-style tasting room, wine-inspired retail, and a full-service restaurant with a scratch kitchen. The General Manager position is crucial for overseeing the operations of a high-volume location, ensuring an exceptional dining experience and fostering the growth of one of the world’s largest Wine Club communities. The role demands a leader who can inspire a team to deliver uncompromising hospitality and uphold the brand’s commitment to excellence.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $90000–$112000 yearly + 20% bonus potential
• Mission: Oversee a high-volume, full-service restaurant, including a scratch kitchen, retail tasting room, and thriving Wine Club community, to ensure operational excellence and memorable guest experiences.
• Tech Stack: POS systems, scheduling software, inventory systems, Microsoft Office

What You’ll Actually Do
• Oversee: All aspects of restaurant operations, including the kitchen, front-of-house, retail/tasting room, and Wine Club.
• Lead: Management and hourly team members as a role model, ensuring adherence to Cooper’s Hawk behaviors and values.
• Achieve: Monthly sales, profit targets, and operational and Wine Club goals, being fully accountable for results.
• Drive: Strong collaboration between kitchen and front-of-house operations to ensure seamless service and guest satisfaction.
• Champion: The growth of the Wine Club Community, equipping team members to promote and grow membership effectively.

The Must-Haves
• Background: Manager level; expertise in full-service restaurant operations with a preference for scratch kitchen environments.
• Experience: Minimum 2 years of General Manager experience in a full-service restaurant.
• Skills: Excellent verbal and written communication, results-driven focus on targets like Wine Club growth, strong financial acumen, extensive food knowledge, proficiency in Microsoft Office Suite.
• Bonus: Preferred certifications include ServSafe and state/local licensing requirements.