General Manager

Job Description

General Manager | FirstService Residential

The Tone:
This is a full-time leadership role at FirstService Residential, located in Reno, NV. FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The General Manager is crucial for providing strong leadership and management direction on behalf of the Board of Directors, overseeing the entire community operation, and ensuring the mission and vision of the Board are consistently adhered to and perpetuated. This role creates a single point of contact within the community, enhancing communication and fostering effective oversight of staff and operations, ultimately ensuring the day-to-day success and legal compliance of the association.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Reno, NV
• Pay: $80000–$90000 yearly
• Team: Reports to the association Board of Directors. Oversees and supervises all community staff.
• Mission: To provide comprehensive leadership and operational oversight for residential communities, ensuring adherence to Board directives, legal compliance, and effective management of all business and client relationships.
• Tech Stack: Microsoft Word, Microsoft Excel

What You’ll Actually Do
• Strategic Planning & Development: Provide leadership and direction in the development of short-term and long-range plans, formulating recommendations for goals and action plans to achieve Board objectives and offering insights on organizational structure and functions.
• Financial & Budget Management: Create, or cause to be created, and implement the annual working budget upon Board approval, and continuously monitor the association’s monthly financial position, reporting its standing to the Board of Directors.
• Staff Leadership & Development: Recruit, hire, train, and supervise all community staff in accordance with the documented staffing plan, ensuring appropriate training, regular team meetings, and adherence to established performance expectations and FSR policies.
• Board & External Relations: Serve as the primary point of contact for the Board of Directors, committees, and residents, managing client relationships with outside entities like City/County departments, emergency services, and utility companies, while actively supporting Board sub-committees and key community events.
• Operational Oversight & Compliance: Ensure the sole duty of day-to-day operations, legal compliance, and overall oversight of the association, reviewing policies for compliance with civil code and governing documents, and maintaining high on-site visibility throughout common areas and facilities.

The Must-Haves
• Background: Managerial level. A minimum of three years of successful General Manager experience in community management or equivalent professional experience in a related field. This experience must include responsibility for a staff of individuals with varied expertise.
• Experience: Proven track record working effectively with volunteer committees and elected or appointed Board(s) of Directors. Prior management experience in a small or medium-sized organization, encompassing responsibility for more than one functional department or division, is preferred.
• Skills: Strong budgetary/finance administration and control capabilities, executive decision-making, strategic planning, excellent oral and written communication, conflict resolution, and technological orientation with intermediate knowledge of Microsoft Word and Excel.
• Bonus: NRED CAM License preferred (FirstService Residential will enroll successful candidates in the licensing program upon hire if not currently held). Bachelor’s Degree in Public Administration, Business Administration or a related field preferred.