General Manager

Job Description

General Manager | Caribou Coffee

The Tone:
This is a full-time role at Caribou Coffee, located in Grand Forks, ND. Caribou Coffee creates day-making experiences that spark a chain reaction of GOOD, focusing on Team, Guest, and Business. This General Manager role is crucial for fostering the store’s culture, driving team engagement, and ensuring the Caribou Brand experience comes to life daily. You will be instrumental in making an impact on your community, building relationships, and serving quality coffee.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Grand Forks, ND

• Team: Leads and provides overall direction to the store team.
• Mission: To create day-making experiences that spark a chain reaction of GOOD by delivering culture, leadership, and operational excellence for the store.
• Tech Stack: Workday, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Beekeeper, ServSafe

What You’ll Actually Do
• Lead Store Operations: Oversee the daily execution of all store operations, ensuring adherence to Caribou policies, practices, and standards.
• Develop and Engage Team: Own the entire recruiting, hiring, and onboarding process, while continuously coaching, training, and developing team members for career progression and high performance.
• Cultivate Guest Experience: Exemplify and teach best-in-class guest experience, manage guest satisfaction metrics, and act as a brand ambassador in the community.
• Drive Business Growth: Maximize sales and traffic growth by understanding P&L, building financial plans, and implementing effective in-store sales building activities.
• Maintain Quality and Safety: Ensure food safety, sanitization, and product quality standards are met, maintaining a clean and safe environment for both team members and guests.

The Must-Haves
• Background: Manager level with experience in restaurant, retail, or guest service management.
• Experience: A minimum of 2-3 years of relevant management experience, including sales building, P&L statements, recruiting, and training.
• Skills: Strong leadership and team development, financial management and P&L analysis, exceptional guest service and recovery, operational execution of standard procedures, inventory control, and waste management.
• Bonus: ServSafe Certified or certification within 90-days of employment, high school diploma or GED equivalent.