General Manager

Job Description

General Manager | Zaxbys

The Tone:
This is a full-time, in-person General Manager role at Zaxbys, a company that offers guests a place to have fun, spend time with friends, and enjoy great food. Zaxbys is expanding its team and aims to be an exceptionally great place to work for its employees. This position is vital for providing strong guidance and leadership, cultivating a positive restaurant culture, maintaining high team morale, and encouraging all team members to strive for excellence.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Team: Leads a restaurant team.
• Mission: Ensure the restaurant delivers great guest experiences and maintains operational excellence, profitability, and a positive team culture.

What You’ll Actually Do
• Team Leadership: Recruit, interview, hire, retain, and recognize top performers, while providing ongoing mentoring, coaching, and development to team members, holding them accountable for performance, and fostering a positive culture and healthy morale.
• Operational Excellence: Ensure the restaurant delivers great guest experiences by upholding consistent service, product quality, and cleanliness standards, and planning and delegating shift assignments effectively.
• Profitability & Sales Growth: Manage restaurant profitability by driving sales through community relationships and outstanding service, controlling costs and losses, and developing action plans from daily performance metrics.
• Resource Management: Create timely and appropriate work schedules to drive sales and control labor costs, ensuring effective staffing levels and proper utilization of management tools for accurate record-keeping.
• Regulatory Compliance: Maintain compliance with all Zaxby’s Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures, including handling and reporting guest and team member complaints or injuries.

The Must-Haves
• Background: Manager. Applicants must be 21 years of age or older, possess a valid driver’s license, vehicle insurance, and reliable transportation, and have open availability to work a minimum of 5 days and 48 hours per week, including nights, weekends, and holidays. A high school diploma or equivalent is required.
• Experience: 3–5 years of management experience.
• Skills: Demonstrated leadership qualities, organizational capabilities, and the ability to interact cooperatively with others.
• Bonus: Some college education and restaurant management experience are preferred.