Fulfillment Associate

Job Description

Job Description: Fulfillment Associate

As a Fulfillment Associate, you will play a crucial role in ensuring a seamless and positive experience for Lowe’s customers by accurately and efficiently preparing and delivering their orders. This position requires a blend of operational expertise, customer service focus, and a commitment to safety and teamwork.

Key Responsibilities

• Order Fulfillment & Organization: Accurately pick, stage, inspect, and fulfill customer orders on time. Maintain clean, organized, and safe staging areas to optimize workflow and prevent accidents.
• Customer Service Excellence: Provide outstanding service by carefully selecting high-quality items, validating order accuracy, promptly answering customer questions, and effectively connecting customers with the appropriate associates for specialized assistance.
• Powered Equipment Operation: Safely operate and maintain current certification for powered equipment, including Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck, strictly adhering to all safety protocols and requirements.
• Inventory Management Support: Contribute to inventory accuracy by proficiently using the Orders App, ensuring compliance with SIMS (Store Inventory Management System) procedures, and collaborating with leadership to resolve any short picks or discrepancies.
• Administrative & Maintenance Tasks: Complete various administrative duties, maintenance checks, and readiness tasks such as conducting audits, performing order follow-ups, and managing locker systems. Proactively report any safety concerns or potential theft issues to leadership.
• Customer-First Mindset: Consistently approach daily responsibilities with a strong customer-first orientation, demonstrating excellent communication and teamwork skills to achieve departmental goals.
• Other Duties: Be prepared to undertake additional duties as assigned to support the evolving needs of the business.

Required Qualifications

• Technical Acumen: Minimum of 6 months of experience using a computer for tasks such as inputting, accessing, modifying, or outputting information.
• Retail Technology Proficiency: Minimum of 6 months of experience utilizing common retail technology, including smartphones and tablets.
• Powered Equipment Certification: Must possess or be able to obtain certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck. This certification is a mandatory requirement for the role.

Preferred Qualifications

• Educational Background: High school diploma or GED.
• Retail Experience: 6 months of experience in a retail environment.
• Customer Service/Fulfillment Experience: 6 months of experience in a customer service or product fulfillment position, particularly within a home improvement or hardware retailer (e.g., kitchen, plumbing, electrical, lawn and garden departments).
• Material Handling Experience: 6 months of experience in any industry involving the inspection, carrying, loading, and unloading of product or material in or out of vehicles.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

The starting rate of pay may vary based on factors including, but not limited to, the specific position offered, geographic location, educational background, relevant training, and/or prior experience. For detailed information regarding our benefit programs and eligibility requirements, please visit https://talent.lowes.com/us/en/benefits.