Customer Service Associate

Job Description

Customer Service Associate | Lowe’s

The Tone:
This is a customer-facing role at Lowe’s, a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week across over 1,700 stores. This position is crucial for helping customers navigate their home improvement projects by providing top-notch service and genuine care. Customer Service Associates are central to ensuring customers feel supported and find the right solutions for their needs. The role aims to engage with individuals and assist them in solving their home improvement challenges.

The TL;DR
• Role: Flexible
• Type: Part-time or Full-time
• Location: In-person (Location varies)
• Mission: To combine customer service skills with genuine care to help customers feel comfortable and solve their home improvement challenges.
• Tech Stack: Computers, Smartphones, Tablets

What You’ll Actually Do
• Greet: Welcome customers to Lowe’s and deliver friendly, professional customer service.
• Assist: Help customers locate, select, and handle merchandise throughout the store.
• Customize: Prepare merchandise specific to customer needs, such as tinting paint or cutting materials.
• Fulfill: Process orders and deliveries accurately to ensure customers receive merchandise as expected and on time.
• Organize: Replenish shelves by down stocking merchandise in your assigned department.

The Must-Haves
• Background: Foundational abilities in reading, writing, and basic arithmetic, combined with a genuine care for people in a customer service environment.
• Experience: A minimum of 6 months experience utilizing computers for information input/access and common retail technology such as smartphones and tablets.
• Skills: Delivering friendly and professional customer service; guiding customers in locating, selecting, and handling merchandise; performing basic arithmetic and operating retail technology effectively; and the ability to perform duties requiring prolonged standing, sitting, and lifting up to 25lbs unassisted.
• Bonus: Previous retail or customer service experience, bi-lingual proficiency, or a relevant trade certification related to a specific department.