Front Desk Intern

Job Description

Front Desk Intern | SpringHill Suites Independence

The Tone:
This is a full-time internship at SpringHill Suites by Marriott, located in Miami, FL. SpringHill Suites is a well-established all-suite hotel brand, celebrated for its commitment to providing a comfortable and stylish experience that caters to both business and leisure travelers. Since its launch in 1997, it has grown to over 400 locations across the United States and Canada, known for offering spacious suites with dedicated work and living areas, ergonomic furniture, and essential modern amenities like free high-speed internet. This role is crucial for creating a refreshing and convenient environment for every guest, directly supporting the hotel’s mission to ensure a productive and pleasant stay through exceptional front desk service and efficient operations.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: In-person, Miami, FL
• Mission: This person is responsible for ensuring a welcoming and efficient experience for guests from arrival to departure, while supporting daily hotel operations.
• Tech Stack: Microsoft Office Suite, reservation systems

What You’ll Actually Do
• Guest Welcome: Warmly greet all arriving guests, ensuring a positive first impression.
• Guest Transactions: Efficiently manage guest check-in and check-out processes, accurately handling all necessary procedures.
• Support: Address customer inquiries promptly and professionally, providing helpful information and solutions.
• Communication: Handle incoming phone calls, directing them appropriately and maintaining clear communication.
• Organization: Maintain the organization and cleanliness of the front desk area, contributing to an orderly environment.
• Service Delivery: Provide exceptional customer service at all times, anticipating and responding to guest needs.
• Administration: Perform various administrative tasks to support the overall operational efficiency of the hotel.

The Must-Haves
• Background: Student with a foundational understanding of hospitality principles and guest service concepts.
• Experience: No specific years required; demonstrated ability in customer interaction is valuable.
• Skills: Phone Etiquette, Customer Service, Communication and interpersonal skills, Basic Computer Literacy, Ability to multitask
• Bonus: Prior experience in a customer-facing role or hospitality setting is a plus.