Front Desk Associate

Job Description

About the Job: Front Desk Associate

Equinox is seeking a reliable, professional, and energetic Front Desk Associate to join our team at the West Palm Beach club. This role is crucial for delivering the highest level of customer service and maintaining the vibrant atmosphere Equinox is known for.

Company Overview: Equinox Group

Equinox Group is a high-growth collective of influential, experiential, and differentiated lifestyle brands. We are committed to maximizing life and boldly growing brands that define it. Our portfolio includes Equinox, SoulCycle, and Equinox Hotels, all recognized globally for inspiring and motivating members and employees to live their best lives. We have locations in major cities across the United States, London, Toronto, and Vancouver.

Our Code:

• Passion for High Performance Living: We practice what we preach, investing in our own health and fitness.
• Unleashing Potential: We believe everyone has untapped potential and take a disruptive approach to unleash it.
• Dream Big: We don’t settle for the status quo and always aim for 110% to deliver the Equinox experience.
• Obsessed with What’s Next: We are constantly leading in fashion, culture, and consumer behavior.
• Community Focused: We are a community vested in each other’s success, valuing humility and a team approach.

If you are a high-performing individual passionate about winning and inspiring others, we encourage you to explore career opportunities with us.

Job Responsibilities:

As a Front Desk Associate, your primary duties will include, but are not limited to:

• Providing the highest level of customer service to members, prospective members, and guests.
• Professionally greeting all members and guests upon arrival.
• Scanning membership IDs accurately and efficiently.
• Answering phone calls with professionalism and helpfulness.
• Updating members’ accounts with necessary information.
• Maintaining an orderly and welcoming lobby area.
• Being able to work opening shifts as required.

Qualifications:

The ideal candidate will possess the following qualities:

• Reliable and punctual.
• Highly professional demeanor.
• Computer literate with the ability to quickly learn new systems.
• Energetic and friendly personality.
• A genuine interest in health, fitness, and/or sports.

Additional Information:

As a valued member of the Equinox team, you will receive:

• Complimentary Club membership to all Equinox locations.
• Exclusive perks and incentives on our products and services, including Personal Training, Pilates, Spa treatments, and Shop merchandise.

This job description outlines the general requirements for the position and is not an exhaustive list of all duties, responsibilities, or requirements. Other duties may be assigned as needed to ensure smooth departmental operations.

Equinox is an equal opportunity employer. For more career opportunities, please visit our clubs or our website at https://careers.equinox.com/.

All applicant information will be kept confidential according to EEO guidelines. Candidates must have a legal right to work in the United States.