Fleet Operations Associate

Job Description

Fleet Associate | Zipcar

The Tone:
This is a full-time role at Zipcar, located in South San Francisco, CA. Avis Budget Group, with its 25,000 employees, is committed to being the best vehicle rental company globally, defining the future of mobility with safe, sustainable solutions. Zipcar, a key part of Avis Budget Group, focuses on providing convenient car-sharing services that move people, businesses, and communities forward. This role is fundamental to ensuring Zipcar vehicles are consistently ready for members across the city, directly contributing to customer satisfaction through diligent fleet operations.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, South San Francisco, CA
• Pay: $21 hourly
• Team: Fleet Operations Team
• Mission: This person ensures Zipcar vehicles are clean, maintained, and strategically positioned for member use, directly contributing to a seamless and satisfying member experience.

What You’ll Actually Do
• Vehicle Preparation: Ensure all Zipcar vehicles are clean, maintained, and in optimal condition for member use.
• Fleet Movement: Transport vehicles by foot, bike, public transit, or Zipcar to their necessary locations throughout the city.
• On-Site Maintenance: Perform essential tasks such as changing tires, refilling gas tanks, and conducting thorough vehicle cleanings.
• Repair Coordination: Facilitate and coordinate external services, including vehicle towing and necessary repairs.
• Member Readiness: Act as the front line for the team, providing timely updates on vehicle status, which directly impacts member satisfaction and vehicle availability.

The Must-Haves
• Background: Entry-Level. This role is for individuals ready to engage in hands-on vehicle operations to support a car-sharing service.
• Experience: Requires the flexibility to work a 40-hour week, including various shifts across days, evenings, weekends, and holidays.
• Skills: Strong time management skills to manage multiple priorities and tasks effectively; excellent communication abilities to provide vehicle status updates to the operations team; willingness to work outdoors in varying weather conditions; possession of a valid driver’s license with an acceptable driving record (per company standards); physical capability to carry tools and marketing materials weighing up to 50 lbs.