Field Service Technician (Multiple Levels)

Job Description

Field Service Technician | TDS Telecom

The Tone:
This is a full-time role at TDS Telecom, located in Chatham, MI, requiring residence within 60 minutes of the warehouse. TDS Telecom is dedicated to connecting people by leveraging advanced fiber internet technology to fortify communities and expand fiber optic networks nationwide. Field Service Technicians play a crucial role in ensuring these essential connections by installing, maintaining, and troubleshooting telecommunications equipment directly with customers, making a significant impact on people’s lives and work.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Chatham, MI
• Pay: $22.62–$33.94 hourly
• Mission: This role ensures the continuous operation and quality of telecommunication services by installing, repairing, and maintaining equipment for TDS customers.
• Tech Stack: Telephony, Video/CATV/DBS, Internet, high-speed networks, fiber optic/copper facilities, Structured Cabling, MAC, Voice Mail, Audio/Video Conferencing, CPE, Inside Wiring, Bonding & Grounding, Data/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Special Circuits, Fiber/Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN, Loop Testing (Data/Voice/Video), Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel

What You’ll Actually Do
• Installation & Maintenance: Install, troubleshoot, test, splice, repair, and maintain telecommunications equipment and services for new and existing customers.
• Facility Management: Locate and mark company cables and fiber to prevent damage, respond promptly to trouble dispatches, and perform fault acceptance tests on new facilities.
• Cable Repair: Identify and repair defective buried, aerial, underground, and/or customer cables using various test equipment.
• Customer Engagement: Deliver excellent customer service, identify customer needs, educate customers on products, and proactively sell TDS services.
• Record Keeping & Compliance: Enhance and maintain network record systems (e.g., cross connects, line groups) and gain working knowledge of RUS Standards and Grounding practices.

The Must-Haves
• Background: This role requires foundational knowledge in telecommunications, including products, services, high-speed networks, and general network equipment, for on-site installation and maintenance.
• Experience: Must have and maintain a valid driver’s license. Demonstrated customer service and sales skills, along with effective written and verbal communication skills, are essential. Practical knowledge of computer applications, including databases, trouble/repair/dispatch systems, and MS Office, is also required.
• Skills:
1. On-site installation, troubleshooting, testing, splicing, and repair of telecommunications equipment.
2. Cable management (locating, identifying defects, and repairing buried, aerial, underground, and customer cables).
3. Performing cable fault acceptance tests and supporting advanced troubleshooting.
4. Proactively educating customers on and selling TDS products and services.
5. Maintaining record systems and understanding RUS Standards and Grounding practices.
• Bonus: Availability for on-call/standby responsibilities, willingness to work overtime, and occasional travel. A+ certification and computer networking experience. Ability to maintain DOT requirements for operating heavy vehicles. Ability to operate vehicles with manual transmissions.