Entry Level Customer Service Representative – Work From Home

Job Description

Job Title: Entry Level Customer Service Representative – Work From Home

About the Company

Join one of the World’s Largest Hotel Call Centers, celebrating 75 years of hospitality. This award-winning global network of hotels is located in over 100 countries and territories, offering accommodations for all types of travelers.

Job Type & Location

• This is a Contract to Hire position, offering a Permanent Work from Home Opportunity once converted.
• Location Requirement: Candidates must live in Phoenix, AZ or the surrounding area.
• While the employer of record is based out of Cave Creek, AZ, this is a a fully remote position for those within the specified geographic area.

Job Functions

As an Entry Level Customer Service Representative, you will be responsible for:

• Answering incoming calls from prospective guests and travel agents.
• Assisting guests with booking new reservations or updating prior requests.
• Handling all general questions or inquiries related to hotel accommodations.

Equipment Provided

• All necessary equipment will be provided by the client.
• You are required to have reliable High Speed Internet at your home.
• The client will provide a $50 monthly stipend towards internet expenses.

Pay Structure

• Standard Hourly Rate: $17.00 per hour.
• Evening Premium: $18.70 per hour for all hours worked after 6:00 PM.
• Performance Incentives: Opportunity to earn an additional $200-400 per month for consistently hitting performance goals.

Shift Requirements

• Must be able to work any 8-hour shift, Monday through Sunday.
• Availability to work weekends is mandatory.
• Available shift ranges from which an 8-hour shift will be assigned include:
  • AM Shift: 8 hours within the window of 4:00 AM – 4:30 PM.
  • MID Shift: 8 hours within the window of 8:30 AM – 8:30 PM.
  • PM Shift: 8 hours within the window of 12:30 PM – Midnight.

Benefits (Eligibility Requirements Apply)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary (contract to hire) role may include the following:

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on March 20, 2026.

About TEKsystems

TEKsystems is a leading provider of business and technology services. We’re partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems and TEKsystems Global Services are Allegis Group companies.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.