Candidate
Employer
DOTS Sales Associate
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Job Description
DOTS Sales Associate | Trek
The Tone:
This is a full-time role at Trek, a company dedicated to building products they love and changing the world by getting more people on bikes. As a DOTS Sales Associate, you will be instrumental in delivering incredible hospitality to customers and encouraging cycling. Joining Trek means being cared for, encouraged to learn and grow, and given opportunities to give your best and receive it back. The company fosters a flexible and fun culture, offering solid benefits and employee discounts.
The TL;DR
• Role: Full Time
• Type: Full-time
• Mission: To act as a Guide, helping customers achieve their cycling goals, ensuring their bicycles perform optimally, and guaranteeing a great riding experience.
What You’ll Actually Do
• Customer Guidance: Deliver incredible hospitality and encourage more people to embrace cycling, acting as a Guide from customer arrival to departure.
• Sales Performance: Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
• Product Expertise: Continuously learn about bikes, components, apparel, and cycling technology, maintaining Trek University Guide Status by completing modules.
• Customer Relationship Management: Utilize the Guide Sales Process, proactively follow through on Quotes and Lead List communications, and make thoughtful decisions that prioritize customer care.
• Store Operations Support: Contribute to store functions including completing daily tasks, maintaining visual merchandising standards, performing weekly Cycle Counts, and assembling or prepping new bicycles.
The Must-Haves
• Background: A positive, “get stuff done” attitude, eager to tackle challenges, and a genuine desire to change the world through bikes.
• Experience: A strong desire to learn and grow within the cycling industry, coupled with dedication to developing sales and hospitality skills through training, role-playing, and on-the-job experience.
• Skills: Strong interpersonal skills for delivering incredible hospitality, a commitment to achieving sales targets, and an aptitude for learning about cycling products and technology.
