Director, IT Infrastructure & Operations

Job Description

Head of Information Technology | Myntra

The Tone:
This is a full-time role at Myntra, a leading e-commerce and fashion retail company in India. Myntra focuses on delivering a seamless shopping experience to its customers across a vast and geographically distributed network. This Head of Information Technology role is critical to ensuring the robust, secure, and scalable IT infrastructure, enterprise technology, and operational excellence that underpins Myntra’s extensive business operations.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, India (Karnataka) – Bangalore

• Team: Leads internal and partner teams of 100+ across NOC, Service Desk, field support, and regional IT.
• Mission: Owns and scales IT infrastructure, enterprise technology, and operations for Myntra’s large, geographically distributed business across 500+ physical locations.
• Tech Stack: SD-WAN/MPLS, LAN/WAN/Wi-Fi architecture, last-mile connectivity, network redundancy, data-centre operations, compute, storage, backup, DR/BCP, enterprise end-user computing, handhelds, POS devices, CCTV, access control, workplace systems

What You’ll Actually Do
• Lead infrastructure strategy and operations: Directs the IT infrastructure, enterprise technology, and IT operations across a large, geographically distributed business with 500+ physical locations.
• Manage financial and vendor relationships: Oversees large infrastructure budgets and vendor spend, including multi-year telecom, hardware, and managed-service contracts.
• Drive technical architecture and operational excellence: Ensures hands-on ownership and depth in SD-WAN/MPLS, LAN/WAN/Wi-Fi architecture, network redundancy, data-centre operations, compute, storage, and disaster recovery.
• Standardize retail and warehouse technology: Manages and standardizes technology deployments for warehouses and stores, including handheld devices, POS systems, CCTV, access control, and workplace systems.
• Implement and refine IT service management: Commands IT service management practices, including incident, problem, and asset lifecycle management, monitoring, and automation across all IT services.

The Must-Haves
• Background: Executive leadership in IT infrastructure, enterprise technology, or IT operations.
• Experience: 18-20 years of overall experience, with at least 6-8 years leading infrastructure for a large, geographically distributed business across 500+ physical locations. Relevant industry experience in retail, quick commerce, e-commerce, logistics, telecom, manufacturing, or BFSI. Demonstrated ability to lead distributed internal and partner teams of 100+ and direct ownership of large infrastructure budgets and vendor spend.
• Skills: Technical depth in SD-WAN/MPLS, LAN/WAN/Wi-Fi architecture, last-mile connectivity, network redundancy, data-centre operations, compute and storage, backup, DR/BCP, enterprise end-user computing. Strong command of IT service management, incident/problem management, asset lifecycle, monitoring, and automation.
• Bonus: Working knowledge of infrastructure security and compliance frameworks including ISO 27001, PCI-DSS, and SOC 2. Proven leadership in building repeatable mechanisms, balancing reliability, security, and cost, and communicating directly during incidents while holding teams and vendors accountable.