Digital Operational Resiliency Program Manager – Digital Resilience & Disaster Recovery

Job Description

Digital Resiliency Manager | Edward Jones

The Tone:
This is a full-time hybrid role at Edward Jones, located in Tempe, AZ and St. Louis, MO. Edward Jones is a Fortune 500 financial services firm with over 9 million clients, focused on client and colleague impact rather than shareholder returns. This role is crucial for delivering the digital operational resiliency program and solutions, advancing strategies, and transforming traditional business continuity and disaster recovery into agile, high-availability solutions for critical digital processes.

The TL;DR
• Role: Full Time
• Location: Hybrid – Tempe, AZ and St. Louis, MO, USA
• Mission: Drive the development and execution of the digital operational resiliency program to ensure agile, low-impact, and high-availability solutions for critical business processes.
• Tech Stack: Azure, AWS, Google, SaaS, on-premise data center

What You’ll Actually Do
• Implement the Digital Operational Resiliency framework to identify and mitigate risks within crucial business operations.
• Coordinate and lead business continuity and disaster recovery exercises, identifying remediation needs and tracking completion with cross-functional teams.
• Create and maintain business impact assessments and technology dependency maps to document critical systems and their interconnections.
• Own the remediation items identified in exercises, collaborating with partner teams to design new processes and policies that close operational gaps.
• Develop and execute ongoing improvements for processes related to digital resiliency, ensuring alignment with the firm’s strategic direction.

The Must-Haves
• Background: Bachelor’s degree preferred or related work experience, with a core understanding of operational resiliency, business continuity, disaster recovery, or risk assessment in technology or financial services.
• Experience: 5+ years in operational resiliency, business continuity, disaster recovery, or related risk assessment and remediation; including 5+ years directly related to Technology with at least 1 year in a leadership role.
• Skills: Strong technical aptitude with project management capabilities, outstanding communication and writing, finely tuned ability to risk rank multiple high priority items, and experience in defining and implementing risk-based standards for responding to disruptions.
• Bonus: Experience in Agile Framework with familiarity of SAFe Principles, Business Continuity Certification (CBCP, MBCP, BCCE), and knowledge of crisis management best practices.