CX Operations Specialist

Job Description

CX Ops Associate Analyst | Cribl

The Tone:
This is an early career role at Cribl, a company focused on building telemetry infrastructure for the AI era. Located in San Francisco, CA, this hybrid position requires in-office presence about once a week. Cribl provides customers with the choice, control, and flexibility to manage and analyze telemetry data for both human analysis and AI agents, enabling them to innovate and build future technologies. This role is crucial for supporting the post-sales customer journey, as the CX Operations team delivers the programs and infrastructure that ensure Cribl customers thrive and internal teams remain productive. The Associate Analyst will execute essential operations that directly contribute to customer success and experience.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, San Francisco, CA, United States
• Pay: $59500–$95000 yearly
• Team: CX Operations
• Mission: Execute operations to support the customer journey, ensuring successful post-sales programs for onboarding, adoption, and long-term customer success.
• Tech Stack: Gainsight, Google Workspace, Zoom, Slack

What You’ll Actually Do
• Operations Management: Own the professional service operations that support and drive successful customer engagements from initiation to completion.
• Program Execution: Execute post-sales customer communication programs diligently, utilizing Gainsight as Cribl’s primary Customer Success platform to ensure timely and relevant outreach.
• Operational Support: Provide support for various Customer Experience Programs and related operations across the technology company, gaining exposure to broader opportunities within Cribl.
• Tool Development: Develop and apply AI tools to increase automation and improve efficiency across CX operations, contributing to scalable processes.

The Must-Haves
• Background: A Bachelor of Arts or Bachelor of Science degree from an accredited college or university, with an ideal focus in technology, data science, or a related field incorporating Computer Science principles.
• Experience: Early in career, with 2-3 years of experience in Customer Operations or related fields, or a recent graduate demonstrating strong aptitude. Must possess proven time management skills, evidenced by successfully managing deadlines, group projects, or leadership roles. Prior internship or campus experience in tech, operations, customer support, or program coordination is preferred.
• Skills: Strong communication skills and a customer-first mindset, allowing for effective engagement with others and organized program execution. Solid problem-solving instincts combined with meticulous attention to detail are essential. Comfort using common workplace tools such as Google Workspace, Zoom, and Slack is required.
• Bonus: A strong aptitude for learning quickly, adapting to changes, and functioning well in a team environment; demonstrated curiosity and enthusiasm to introduce new ideas for process improvements beyond delivering based on instructions.