Customer Support Coordinator

Job Description

Customer Support Coordinator | Travel Planning Professionals

The Tone:
This is an entry-level remote role at Travel Planning Professionals, a company that specializes in coordinating client travel plans and related service activities. This position is central to ensuring a smooth and positive client experience by providing dependable assistance, efficiently managing support requests, and orchestrating scheduling details. The role demands strong communication and organizational skills, along with the ability to work independently using digital tools to effectively support clients throughout their planning process.

The TL;DR
• Role: Early Career
• Location: Remote

• Mission: Ensure a positive client experience by efficiently coordinating scheduling, reservations, and service-related activities.
• Tech Stack: digital tools, online systems, customer support tools

What You’ll Actually Do
• Client Support: Respond to client inquiries and provide timely, professional support via email, phone, and online platforms, maintaining a positive client experience.
• Coordination & Scheduling: Assist with coordinating scheduling, reservations, and service requests, meticulously reviewing service details and confirmations for accuracy.
• Record Management: Maintain accurate client records and support documentation within internal systems, ensuring all information is current and accessible.
• Request Resolution: Track and proactively follow up on all open client requests to ensure their timely and complete resolution.
• Administrative Assistance: Provide general administrative support to clients and collaborate with internal teams to ensure a smooth overall client experience.

The Must-Haves
• Background: An entry-level individual who is dependable, service-oriented, and capable of working independently in a remote setting. Candidates should be detail-oriented, responsive, and comfortable with digital communication.
• Experience: Prior customer service or administrative experience is preferred. Experience in coordination or administrative support is also seen as a plus.
• Skills: Strong written and verbal communication skills, excellent organizational skills, keen attention to detail, comfort using online systems and customer support tools, ability to manage multiple tasks effectively in a remote environment, and reliable internet access.
• Bonus: A genuine interest in travel, hospitality, or event-related services.