Customer Success Manager

Job Description

Customer Success Manager | Odoo

The Tone:
This is a hybrid full-time Customer Success Manager role at Odoo, located in Brisbane, CA, requiring 4 days onsite and 1 day remote. Odoo develops an open-source enterprise resource planning (ERP) platform, offering a modular suite of business applications that integrate accounting, inventory, CRM, and project management to help companies streamline operations. This role is crucial for guiding clients through their entire Odoo journey, from initial implementation and adoption to ensuring successful renewal and expansion, ultimately helping businesses grow through technology.

The TL;DR
• Role: Early Career
• Type: Full-time, Hybrid
• Location: Hybrid, San Francisco Bay Area
• Pay: $70000–$90000 yearly
• Mission: Help companies across North America streamline their operations with Odoo’s integrated suite of business applications.
• Tech Stack: Odoo, G-Suite

What You’ll Actually Do
• Client Engagement: Contact existing Odoo customers to support their ongoing use and success.
• Operational Insight: Analyze clients’ business operations to identify opportunities and drive Odoo adoption.
• Subscription Management: Execute all phases of the subscription renewal plan to ensure continuous service.
• Relationship Building: Build and maintain strong, lasting relationships with clients.
• Needs Assessment: Empathize with customer needs to provide relevant guidance and support.
• Sales Cycle Participation: Contribute as part of the entire sales cycle, supporting client growth and expansion.

The Must-Haves
• Background: Candidates should possess a Bachelor’s Degree or an equivalent combination of education and experience, indicating a foundational understanding suitable for an early career professional.
• Experience: Requires 1-2 years of experience in sales, including a proven track record of successfully negotiating and closing new business deals and exceeding sales quotas.
• Skills: Excellent communication skills are essential for client interaction, along with a passion for software products and a preferred proficiency in G-Suite applications.
• Bonus: Experience with enterprise resource planning (ERP) systems or working in a SaaS company is a plus. Candidates who are immediately available, have an affinity for business operations, or possess additional language skills are also desired.