Customer Success Account Manager (CSAM) – Cloud & AI Adoption

Job Description

Customer Success Account Management | Microsoft

The Tone:
This is an early-career role at Microsoft, part of the Americas Customer Success Consumption Excellence team. Microsoft is a global technology company focused on helping organizations harness cloud and AI technologies. This position is pivotal in guiding established Americas customers through their digital transformation, ensuring they strengthen solution health, accelerate adoption of Azure and AI, and achieve measurable business value and long-term success. The role is designed for growth, providing structured onboarding, mentorship, and increasing responsibility.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Americas region, United States
• Pay: $70500–$153200 yearly
• Team: Americas Customer Success Consumption Excellence team
• Mission: Support established customers to expand their use of cloud and AI technologies, ensuring they achieve measurable business value and scalable long-term success.
• Tech Stack: Azure, AI technologies, Microsoft 365, AWS

What You’ll Actually Do
• Build Relationships: Learn to engage customers, partners, and internal stakeholders, adapting communication to various audiences and technical levels while understanding customer business objectives and technology roadmaps.
• Achieve Success: Support customer success planning, facilitate customer-facing reviews, and help convert customer priorities into actionable programs of work using Microsoft delivery methods and tools.
• Connect Solutions: Listen to customer goals and link them to Microsoft technologies, services, and the existing portfolio of work within their account, participating in account-team planning.
• Improve Health & Quality: Help customers continuously enhance the health and reliability of their Microsoft solutions by coordinating resources, following quality standards, and tracking risks, dependencies, and commitments.
• Grow Influence: Develop technical aptitude in AI and industry awareness to translate customer conversations into clear business impact, fostering collaboration to achieve shared outcomes.

The Must-Haves
• Background: Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field, or equivalent experience. This is an early-in-career position.
• Experience: No prior professional experience is explicitly required, as this role is designed for individuals seeking to grow through structured learning and mentorship.
• Skills: Customer engagement, adaptive communication, project coordination, risk tracking, technical problem-solving, and a foundational understanding of business objectives.
• Bonus: 2+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management; Microsoft or competitor certification in relevant technologies (e.g., Azure, 365); Exposure to customer planning, project coordination, technology, data analysis, service delivery, or stakeholder communication in academic, community, or professional settings.