Customer Solutions Intern

Job Description

About BS&A Software

BS&A Software is a market-leading software organization that provides cloud-based ERP solutions specifically designed for local governments and utility districts across the country. Our innovative technology empowers municipalities to operate more efficiently and enhance the services they provide to their communities.

Customer Solutions Intern

We are actively seeking a Customer Solutions Intern to join our dynamic team. This internship offers invaluable hands-on experience with enterprise software extensively used by local governments. Interns will gain comprehensive exposure to various aspects of the full customer lifecycle, including system configuration, implementation and training, and customer support. This role is an excellent opportunity to develop crucial technical, analytical, and customer-facing skills.

This position is specifically designed to provide practical, hands-on experience that can serve as a direct pathway to future full-time opportunities within our Implementation or Customer Support teams. This is an hourly paid internship.

Key Responsibilities

As a Customer Solutions Intern, you will actively assist team members across both the Implementation and/or Support teams, gaining significant experience with enterprise ERP software through a variety of tasks:

Customer Implementation Support

• Assist with the setup and configuration of BS&A ERP software for municipal customers.
• Support the documentation of customer business processes and requirements.
• Help validate and review customer data following system conversions or updates.
• Assist with preparing system configuration documentation and implementation notes.

Training & Customer Enablement

• Help develop user documentation, training materials, and knowledge articles.
• Support training sessions for customers learning to use BS&A software.
• Assist in preparing training environments, presentations, and walkthrough materials.

Customer Support & Troubleshooting

• Assist support specialists in investigating and troubleshooting customer issues.
• Learn how to diagnose data issues and recommend corrective actions.
• Answer “how-to” questions related to using the software.
• Document customer interactions, case notes, and resolutions in internal systems.
• Test software updates and assist with validating bug fixes or new functionality.

Collaboration & Team Learning

• Work closely with Implementation and Support team members.
• Participate in team meetings, project reviews, and knowledge-sharing sessions.
• Take on individual projects designed to build product knowledge and technical skills.
• Gain exposure to multiple BS&A applications and how they support municipal operations.

What You Will Learn

This internship is specifically structured to provide hands-on experience and deep understanding in one or more of the following critical areas:

• Enterprise SaaS software implementation
• Customer success and support operations
• Business process analysis
• Data validation and troubleshooting
• Technical documentation and training development
• Municipal ERP systems and government technology

Qualifications

• Currently pursuing or recently completed a Bachelor’s degree in:
  • Business
  • Accounting / Finance
  • Information Systems
  • Computer Science
  • Data Analytics
  • or a related field
• Strong communication skills, both written and verbal.
• Demonstrated interest in enterprise software, SaaS, or government technology.
• Analytical mindset with strong problem-solving skills.
• Ability to learn quickly and adapt in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with team members and customers.

Preferred (Not Required)

• Experience with Excel, data analysis, or reporting.
• Exposure to ERP systems or SaaS platforms.
• Basic understanding of databases or data structures.