Customer Service Representative – Inbound Sales

Job Description

Appointment Setter | Convertros

The Tone:
This is a full-time, remote role at Convertros. Convertros is a remote-first sales organization where high performers thrive, focusing on structured, transparent, and achievable growth. The company drives growth for its U.S. clients by handling inbound leads and converting interest into action. The Appointment Setter, also referred to as a Customer Service Representative or Business Development Associate (BDA), plays a key role in this process by building relationships and turning inbound interest into scheduled bookings, appointments, or enrollments. This position offers a direct path to a career in sales with real earning potential and opportunities for rapid career advancement within a high-performance, remote sales organization.

The TL;DR
• Role: Early Career
• Type: Full-time (40 hours/week), following a set schedule from Wednesday/Thursday through Sunday. Team members can choose Monday and Tuesday off, or work four 10-hour shifts with Monday through Wednesday off.
• Location: Remote, Global

• Team: Reports to a leader within a collaborative, multicultural, and growth-focused sales team.
• Mission: Convert inbound client leads into bookings, appointments, or enrollments to drive growth for Convertros’ U.S. clients.

What You’ll Actually Do
• Convert: Handle inbound leads and effectively convert them into scheduled bookings, appointments, or enrollments.
• Manage: Maintain daily performance metrics, taking full accountability for achieving measurable results.
• Collaborate: Engage with leaders for ongoing feedback and real-time coaching to support continuous development.
• Contribute: Actively participate in a data-driven sales culture focused on continuous growth and performance.

The Must-Haves
• Background: Entry-Level, ideal for individuals seeking to start a career in sales, with a strong aptitude for rapid learning and applying structured sales strategies within a high-performance environment.
• Experience: No prior sales experience is required, as comprehensive training will be provided; comfort with performance targets and measurable outcomes, along with a proactive and goal-oriented attitude, is essential for managing daily metrics and driving results.
• Skills: Strong verbal and written communication skills and interpersonal skills for handling inbound leads and building client relationships; complete fluency in English (written and spoken) is required; must be a fast learner who is comfortable with structured training and real-time coaching.