Customer Service Representative – Health Insurance

Job Description

Call Center Remote Customer Service Representative | Resonance CX Partners

The Tone:
This is a full-time, seasonal remote role identified by Resonance CX Partners. Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values by identifying and validating roles directly from customer-focused organizations. This position, a Call Center Remote Customer Service Representative, is critical for delivering exceptional support in the health insurance services industry, ensuring customers receive timely and accurate assistance.

The TL;DR
• Role: Early Career
• Type: Full-time, seasonal
• Location: Remote
• Pay: $19 hourly
• Mission: Solve customer inquiries and provide support related to health insurance services.
• Tech Stack: CRM systems

What You’ll Actually Do
• Customer Interaction: Handle both inbound and outbound calls to provide exceptional customer service.
• Account Management: Manage customer accounts and offer technical support as needed for various inquiries.
• Data and Chat Support: Perform application data entry and respond to online chat inquiries from customers.
• Problem Solving: Follow defined procedures and policies while demonstrating creative problem-solving skills to address customer issues.
• Compliance: Adhere to regulated communication guidelines across all communication channels.

The Must-Haves
• Background: Must be 18 years of age or older and committed to full attendance during a paid 3-week training period.
• Experience: Moderate to advanced computer skills with a high level of comfort learning new technology.
• Skills: Excellent verbal and written communication skills; ability to work from home in a dedicated, private, and secure workspace.
• Bonus: Previous experience in a customer support or technical support role; familiarity with Group and/or Individual health insurance or the Affordable Care Act; experience in a call center environment; knowledge of CRM systems and practices; Spanish bilingual skills.