Customer Service Representative – Food Service

Job Description

Customer Service Representative | Domino’s

The Tone:
This is a part-time and full-time role at Domino’s, located in Sparta, TN. Domino’s is a recognized global brand in the quick-service restaurant industry, specifically known for its pizza and delivery services. This position is vital for creating a positive first impression and ensuring customer satisfaction. You will play a direct role in the daily operations of the store, contributing to efficient service and a welcoming atmosphere for all patrons.

The TL;DR
• Role: Part-time, Full-time
• Type: Part-time, Full-time
• Location: In-person, Sparta, TN
• Mission: This person ensures a positive customer experience by managing orders, addressing concerns, and maintaining the service area.

What You’ll Actually Do
• Customer Engagement: Engage with customers by taking orders accurately, both over the phone and in person, and greeting them promptly upon arrival, aiming for acknowledgment within 10 seconds.
• Service Resolution: Address and resolve customer concerns effectively, ensuring a satisfactory outcome for all patrons.
• Sales Contribution: Actively participate in upselling initiatives to enhance customer orders and overall sales.
• Financial Operations: Accurately handle cash transactions, processing payments and providing correct change.
• Operational Support: Maintain a clean and organized customer area and assist Pizza Makers with essential tasks such as topping preparation and dough handling.

The Must-Haves
• Background: Others. An understanding of customer service best practices and prior exposure to a retail or food service environment.
• Experience: Demonstrated experience in direct customer interaction, order taking, and general front-of-house operations is beneficial.
• Skills: Proficient in clear verbal communication, cash handling accuracy, customer greeting, and basic problem-solving to address customer needs.