Customer Service Representative

Job Description

Customer Service Representative |

The Tone:
This is a full-time role at a Business Process Outsourcing (BPO) company, with the option for remote work. This position plays a critical part in a major national initiative focused on increasing voter turnout, directly contributing to civic engagement. The role involves being the primary contact for customers, resolving inquiries and processing claims to ensure smooth operations for this impactful program.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote

• Mission: Play a crucial role in a major initiative designed to boost voter turnout.
• Tech Stack: Microsoft Office Suite, various computer applications, designated system

What You’ll Actually Do
• Manage: Professionally and courteously manage both inbound and outbound customer calls.
• Resolve: Effectively resolve a wide range of customer inquiries and complex issues.
• Document: Accurately document and process customer claims within the designated system.
• Adhere: Strictly adhere to established scripts, company policies, and operational procedures.
• Participate: Actively participate in required training sessions to maintain up-to-date program knowledge and process proficiency.

The Must-Haves
• Background: Minimum 18 years of age and possession of a high school diploma or its equivalent. This is an early career role.
• Experience: Demonstrated experience with data entry using a computer.
• Skills: Ability to read and speak English fluently and clearly; basic proficiency in Microsoft Office Suite; general familiarity with various computer applications.
• Bonus: One year of professional experience in customer service or other related fields; prior experience working effectively from a home-based environment; previous work experience within state or federal government sectors.