Customer Service Representative

Job Description

Customer Service Representative | American Integrity Insurance

The Tone:
This is a full-time role at American Integrity Insurance, located in Tampa, FL. The company is a leading provider of homeowners insurance, serving over 400,000 policyholders across the Southeast. This role is essential for delivering timely and reliable support to agents and customers, ensuring they receive accurate information and their inquiries are resolved with integrity. It contributes to the company’s mission of providing customer-centric insurance solutions and maintaining its recognized status as a top workplace.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Tampa, FL (In-person)

• Mission: Respond to inquiries, resolve issues, and provide accurate information to agents and customers to ensure customer satisfaction.

What You’ll Actually Do
• Customer Communication: Manage communications with agents, customers, and internal departments via text, chat, email, and phone.
• Information Delivery: Provide precise and accurate information to agents and insured customers regarding their policies and services.
• Issue Resolution: Research and resolve issues efficiently to address customer and agent concerns.
• Call Handling: Answer incoming calls professionally and expediently, ensuring a positive customer experience.
• Administrative Support: Provide administrative, general office, and clerical services, including processing mail and other correspondence.

The Must-Haves
• Background: Associate’s Degree preferred; a combination of education and experience is required for this early career role.
• Experience: Two (2) years of personal lines experience, or contact center experience, or a combination of education and experience is required.
• Skills: Demonstrated skills in the use of computer software applications; proven ability in customer service; ability to communicate interpersonally with individuals and groups via telephone and in writing; strong decision-making and problem-solving skills; ability to listen and communicate clearly while maintaining proper confidentiality.
• Bonus: Florida licenses 20-44 (Personal Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred; familiarity with various types of insurance policies.