Customer Service Representative

Operations
February 23, 2026
Full Time
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Job Description

Customer Service Representative (Remote – BPO)

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity

  • Competitive compensation packages with opportunities for bonuses and incentives
  • Paid Time Off (PTO) and paid holidays to ensure work-life balance
  • Comprehensive health benefits available after 60 days of employment
  • Opportunities for career advancement and internal promotions
  • Fun and engaging work environment with a casual dress code
  • Flexible remote work arrangement

What To Expect (Job Responsibilities)

  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues by understanding their needs and utilizing appropriate resources
  • Accurately document and process customer claims in relevant systems
  • Follow required scripts and adhere to policies and procedures
  • Attend training and meetings to stay updated on program knowledge and processes

What Is Required (Qualifications)

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data entry and computer use
  • Ability to read and speak English fluently
  • Excellent organizational and communication skills

How To Stand Out (Preferred Qualifications)

  • One (1) year of experience in customer service or related fields
  • Familiarity with working from home environments
  • Previous experience in state or federal work settings

#BPO #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

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