Customer Service Representative

Job Description

Entry-Level Customer Service Representative | MCI

The Tone:
This is an early career position at MCI, located in Savannah, GA. MCI is a rapidly growing tech-enabled business services company focused on Customer Experience (CX) and Business Process Outsourcing (BPO) solutions across various industries. In this role, the representative plays a crucial part in supporting a diverse client base by handling customer inquiries, resolving issues, and identifying opportunities to promote products and services. The role is for individuals with a friendly, upbeat attitude and a strong work ethic.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person Savannah, GA
• Mission: This person handles inbound and outbound customer interactions to provide support, resolve issues, and promote services, ensuring excellent customer experiences for a diverse client base.
• Tech Stack: Microsoft Office (Word, Excel, PowerPoint, Outlook), Windows operating systems

What You’ll Actually Do
• Customer Support: Professionally answer inbound and outbound calls, supporting customer service, technical assistance, and sales interactions for a diverse client base.
• Issue Resolution: Efficiently resolve customer concerns by researching internal systems, collaborating with other departments, and aiming for first-call resolution.
• Information Management: Accurately document all customer interactions, process claims, and maintain confidentiality while handling sensitive information.
• Product Recommendation: Engage in solution-based conversations to recommend the best products and services, identifying opportunities to promote additional offerings.
• Adherence & Learning: Follow established scripts, policies, and procedures, utilize training resources to provide accurate information, and attend team meetings for continuous updates.

The Must-Haves
• Background: Entry-Level. Must be 18 years or older with a high school diploma or equivalent.
• Experience: Basic proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and familiarity with Windows operating systems. Ability to type at least 20 words per minute.
• Skills: Strong written, verbal, and organizational communication skills; dependable and punctual with excellent time management; strong problem-solving and conflict resolution abilities; customer-focused with empathy, patience, and professionalism; ability to multitask, self-manage, and stay focused.
• Bonus: Previous experience in customer-facing roles such as retail, hospitality, or food service. A friendly, upbeat attitude and a strong work ethic dedicated to delivering excellent customer experiences.