Customer Quality Engineer Intern

Job Description

About the Job

It’s exciting to be part of a company where passion and customer focus drive everything we do. At Lumentum, we believe in what we’re doing, fostering an environment of wild growth and collaboration with happy, enthusiastic over-achievers.

The Customer Quality Engineering team plays a crucial role, serving as the voice of our top global customers internally and driving actions across Lumentum to ensure we consistently exceed quality expectations.

Responsibilities

• Develop a deep understanding of the key processes and tools within Lumentum’s Customer Quality Management Process.
• Implement essential updates to the Customer Quality Dashboard in Jira, which is used for tracking and reporting critical customer quality issues.
• Automate the generation of the Monthly Customer Quality Score Report for internal executive reporting.
• Generate reports on compliance with customer-impacting quality processes.
• Identify and propose improvements to existing tools, procedures, and processes to the Lumentum Quality team.

Minimum Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree program in Electrical, Optical, Mechanical, or Industrial Engineering.
• Experience with data analytics using various tools.

Desired Qualifications

• Basic understanding of problem resolution and quality improvement processes.
• Strong communication and presentation skills.
• Experience in using MS-Office, Tableau, Jira, and JMP.
• Functional knowledge of the Jira Platform, including data visualization skills, understanding JQL (Jira Query Language), and the ability to configure gadgets is a significant plus.

Disclaimer – Pay Range

The final base salary for the successful candidate will be determined by multiple factors. These factors include, but are not limited to, the job location, where the work will be performed, the candidate’s qualifications, work history, and relevant experience.

At Lumentum, we are committed to being a best place to work and strive to offer competitive total compensation packages. These packages may include an annual bonus, commission for certain sales roles, equity, and comprehensive health and welfare benefits.